Job Description

Title Security Officer Reports To Security Supervisor/Security Manager Summary Security Officers are responsible for the overall security of all chips, monies, and gaming equipment, as well as the safety of patrons, casino employees, and volunteer workers. Core Competencies

• Customer Service
• Decision-Making and Judgement
• Safety Orientation
• Communication
• Team Work

• Ensures that all money and chips are safeguarded in accordance with policy.
• Provide escorts to Organization Chip Runners completing chip fills and/or credits to tables.
• Provide escorts whenever and wherever monies and chips are moved within the casino.
• Provide escorts to patrons and (after dark) staff, from the casino to their vehicles.
• Provide escorts and verification for large jackpot payouts.
• Maintain security at all public entrances while the Casino is open.
• Completes written reports on all incidents.
• Enforce AGLC Age Limit/Liquor Provisions, performing ID checks under 25.
• Identify and monitor suspected criminal activity.
• Conduct preventative exterior patrols, and enforces casino policies.
• Provide prompt, courteous, and friendly service to patrons and fellow employees.
• Execute assigned duties in a positive and professional manner in accordance with Casino Terms and Conditions, Operating Guidelines, and established company policies.
• Liaison with and provide assistance to the local police service.
• Maintain a high level of knowledge of all casino games and methods of cheating at play.
• Provide Medical Aid to patrons and employees.
• Control all Lost & Found items.
• Issue staff lockers to employees (Day Staff).
• Assist in the morning Slot Pull and evening Gaming and Poker Pulls.
• Provide coverage for Customer Service/Coat check when staff is on a break (checking coats, answering phones, paging patrons and employees, answering inquiries from patrons, etc.)

• Security Clearance and License required
• First Aid Certification
• Note Book Training
• FINTRAC Training
• PPCT (Pressure Point and Control Tactics) and Hand Cuff Training
• AGLC Smart Training Program Certification within 30 days of hire
• ProTect - SECURITY Staff Training
• ProServe \xe2\x80\x93 LIQUOR Staff Training
• Deal Us In Phase I \xe2\x80\x93 CASINO Staff Training
• Deal Us In Phase II \xe2\x80\x93 CASINO Staff Training
• AML \xe2\x80\x93 Anti Money Laundering Training
• Ability to verbally communicate effectively with guests and co-workers
• Excellent interpersonal and communication skills
• Takes ownership of duties, shows initiative, and is a proactive strategic thinker with a strong focus on goals, setting priorities, and time management

• Must be able to stand for 8-hour periods
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance
• Must be available to work all shifts including evenings, weekends, and holidays
• Must be able to work in a fast-paced working environment