Job Description

Overview

Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we\'re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Re: Job Posting

Position: Team Lead

Site: Trillium Health Partners -Credit Valley Hospital

City: Mississauga, ON

Status: Full-Time

Hours: 0600-1800/1800-0600 - Continental Rotation

Pay Rate: $21.60- 23.75/Hourly \xe2\x80\x9cRates are based on a levelling system\xe2\x80\x9d

Closing Date: August 5th, 2023

Site Description: Trillium Health Partners and their security department are proud winners of the IAHSS Lindberg Bell Award 2017. It is also one of Canada\xe2\x80\x99s largest academically-affiliated tertiary care hospitals with highly-specialized regional programs in advanced cardiac, vascular, stroke, neurosciences, orthopedic, and sexual assault/domestic violence services.

The Security Team Lead is responsible for overseeing the daily activities and job performance of the Security Officers assigned to their shift. The Team Lead is expected to represent Paladin Security Group as well as the facility they are assigned to.

Essential Job Functions:

• Provides leadership, direction and ongoing coaching and training
• Ensures all site staff adhere to all Paladin Security and hospital security policies and procedures
• Ensures all Security Officers have received the mandatory training
• Motivates staff and recommends commendations to their Supervisor
• Ensures proper documentation is passed onto the Supervisor/CSM
• Documents and investigates security incidents and complaint
• Communicates any concerns/issues with Supervisor/Client Service Manager
• Working on assigned shifts, you will work 8-hour shifts providing proactive and reactive security patrols and responses to incidents in the mental health ward
• You will be required to write reports and investigate routine incidents
• Respond to coded emergencies in a quick and efficient manner
• Display excellent customer service skills and be able to work with people who are under stress or in need of medical assistance
• This role required you to be physically fit and able to stand and walk for long periods
• Work closely with vulnerable populations
• Monitor for and escalate security concerns within the Emergency Department
• Assist in developing security plans for high-risk patients
• Provide security presence and support throughout the Emergency Department
• Utilize verbal de-escalation techniques to manage conflict
• Oversee and support patient watch guards within the Emergency Department
• Work closely with local Law Enforcement and Emergency Services
• Ensure the safety of staff, patients, and visitors within the Emergency Department

Highlights:

• Extensive Paid Industry Training
• Employer Paid Benefits
• Opportunities for Growth & Advancement

At the time of the interview applicant must be able to produce proof of completion of the following prerequisites: * Immunization Record

• Double Vaccinated
• A Valid Ontario Security Guard License
• Vulnerable Sector Check
• Proficient in English (both oral and written)

Successful completion of the following requirements provided by Paladin are mandatory prior to placement: * First Aid & CPR \xe2\x80\x93 Level C

• Management of Aggressive Behavior
• Use of Force
• Report Writing
• Additional courses as assigned

Upon hire successful applicants will be required to complete the following Paladin online courses: * Customer Service

• Procedures
• Diversity Awareness
• Finding The OHS Manual
• Paladin OHS Orientation
• Dealing with People with Mental Illness
• Workplace Respect
• Slips, Trips and Falls
• Additional courses as assigned

#IND1

Certification Requirements (All)

Minimum of 1 year security experience
Vulnerable Sector Check
Immunization Record
COVID Double Vaccinated
Proof of immunizations for TB, MMR, Varicella?
Valid Certification in First Aid, CPR and AED
Valid Security Licence

Additional Information / Benefits

We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days

This job reports to the Client Services Manager

This is a Full-Time position 1st Shift, 2nd Shift, 3rd Shift, Weekends.

Number of Openings for this position: 1

Paladin Security