Job Description

Job Type: Employee

Duration in Months (for fixed-term jobs): N/A

Job Family: Security, Protection and Transportation

# of Open Positions: 1

Faculty/Service - Department: Team Coordinator, Security Division

Campus: Main Campus

Union Affiliation: OPSEU

Date Posted: November 23, 2023

Closing Date: December 04, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Hours per week: 40

Salary Grade: OPSEU Grade 7 Security Agent

Salary Range: $62,986.00 - $80,189.00

About the Protection Service
Our mission is to enhance security, develop alternative modes of transportation, ensure respect for the rights of the university community and protect the assets of the University and its community.

Position Purpose :

Reporting to the Team Coordinator, Security Division, you will deliver a consistent and superior level of customer service to students, faculty, and staff by actively seeking out opportunities to provide assistance and support. To ensure that campus rules and standards are observed by maintaining a highly visible and reassuring presence through your assigned patrol and post duties. To act as a community liaison and help to maintain a visibly safe and welcoming Campus environment. The successful candidate must be able to work nights and evenings, including weekends.

As a Security Guard, Campus Community Protection, you will:

• Ensure the safety and protection of individuals and University property by patrolling grounds and buildings.
• Interact with and provide initial support to persons experiencing mental health crises.
• Liaise with community and law enforcement partners to solve recurring issues.
• Build strong relationships with students, teachers and support staff.
• Prevent and detect security hazards and enforce both criminal and provincial statutes, as well as city bylaws and University regulations.
• Perform preliminary and follow-up investigations, draft notes and complete reports detailing observations and information received.
• At the request of the on-duty Team Coordinator, help train and evaluate new employees.

What you will bring:

• Exceptional customer service skills
• Great communication skills in both official languages (will be tested).
• Experience working with the general public.
• Experience working with the public in conflict situations.
• Sound knowledge and experience using computer systems and software such as Windows, word processing, databases, e-mail and Internet.
• Keen ability to work in a team.
• Effective interpersonal communication skills and be committed to working in a team-based environment with a focus on continuous improvement and quality customer service.

You must have:

• Ontario Security Guard License
• First Aid, CPR and Oxygen administration
• A valid Ontario driver\xe2\x80\x99s license with Abstract and Police check clearance.
• Bilingualism \xe2\x80\x93 French and English (spoken and written); to be considered for this position, candidates must be rated at the intermediate or advanced proficiency level for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Considered an asset:

• Holding both Security Guard License and Private Investigator License.
• Knowledge of the Use of Force Continuum and Non-Violent Crisis Intervention Training.
• Smart Serve Certification
• Knowledge of security practices, terminology, and understanding of relevant regulations.
• Must have strong problem-solving skills and be able to multi-task and work with multiple individuals at the same time.

Key Competencies at uOttawa:
Here are the required competencies for all or our employees at uOttawa:

Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity. We foster a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment. The University is also committed to working with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate the accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.

Note: if this is a union position: The hiring process will be governed by the current collective agreement related to the union affiliation noted above; you can click to find out more.

If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.

Prior to May 1, 2022, the University required all students, faculty, staff, and visitors (including contractors) to be fully vaccinated against Covid-19 as defined in Policy 129 \xe2\x80\x93 Covid-19 Vaccination. This policy was suspended effective May 1, 2022 but may be reinstated at any point in the future depending on public health guidelines and the recommendations of experts.

University of Ottawa