Job Description

The University of Ottawa--A crossroads of cultures and ideas
The University of Ottawa is home to a dynamic community of over 50,000 students, faculty and staff, who live, work and study in both French and English. Our campus is a crossroad of cultures and ideas, where bold minds come together to inspire game-changing ideas. We believe in the power of representation, and that increasing the diversity of our faculty and staff supports this objective. Our goal is to provide students with the best possible learning experience, in an environment that reflects the diversity of its people, their ideas, and their identities.
We are one of Canada's top 10 research universities--our professors and researchers explore new approaches to today's challenges. One of a handful of Canadian universities ranked among the top 200 in the world, we attract exceptional thinkers and welcome diverse perspectives from across the globe. Our employees come together around the shared purpose of constant improvement, personal development, service excellence, teamwork and a passion for learning with a desire to make uOttawa and the world a better place. Everyone's contributions are valued, we all play a part in making uOttawa a world-class institution. Most importantly, we make it possible for you to achieve your full potential. Because at uOttawa, you belong!
Position Purpose
As a Security Guard, Campus Community Protection, you will:
Ensure the safety and protection of individuals and University property by patrolling grounds and buildings.
Interact with and provide initial support to persons experiencing mental health crises.
Liaise with community and law enforcement partners to solve recurring issues.
Build strong relationships with students, teachers and support staff.
Prevent and detect security hazards and enforce both criminal and provincial statutes, as well as city bylaws and University regulations.
Perform preliminary and follow-up investigations, draft notes and complete reports detailing observations and information received.
At the request of the on-duty Team Coordinator, help train and evaluate new employees.
What you will bring:
Exceptional customer service skills
Great communication skills in both official languages (will be tested).
Experience working with the general public.
Experience working with the public in conflict situations.
Sound knowledge and experience using computer systems and software such as Windows, word processing, databases, e-mail and Internet.
Keen ability to work in a team.
Effective interpersonal communication skills and be committed to working in a team-based environment with a focus on continuous improvement and quality customer service.
You must have:
Ontario Security Guard License
Smart Serve Certification
First Aid, CPR and Oxygen administration
A valid Ontario driver's license with Abstract and Police check clearance.
Bilingualism - French and English (spoken and written); to be considered for this position, candidates must be rated at the intermediate or advanced proficiency level for both oral comprehension and reading comprehension in their second official language. The rating is determined by a proficiency test designed by the Official Languages and Bilingualism Institute.
Considered an asset:
Holding both Security Guard License and Private Investigator License.
Knowledge of the Use of Force Continuum and Non-Violent Crisis Intervention Training.
Knowledge of security practices, terminology, and understanding of relevant regulations.
Must have strong problem-solving skills and be able to multi-task and work with multiple individuals at the same time.
Key Competencies
Key competencies required at the University of Ottawa:
Planning: Organize in time a series of actions or events in order to achieve an objective or a project. Plan and organize own work and priorities in regular daily activities.
Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Be proactive and self-starting. Show availability and willingness to go above and beyond expectations whenever possible.
Service Excellence: Reflect a positive attitude, demonstrate competence and professionalism, treat members of the community with respect, exercise care, devote full attention and find solutions. (Visit the section "Useful links" on the home page to read the detailed definition).
Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal. Accept and give constructive feedback. Adjust own behaviour to reach team goals.
Why Join uOttawa
uOttawa has been transforming communities for over 150 years. We are shaping the society of tomorrow. We offer the challenge of interesting work, a great organizational culture, and support for your growth and development, plus a competitive total rewards package. We reward values-based behavior and offer best-in-class benefits and pension including free tuition for you and your family. Imagine being a part of a place where you can make a difference!
Our everyday actions and critical decisions are guided by our values. Achieving results is naturally important for us and we achieve results through behaviors that are consistent with the University of Ottawa values.