Job Description

Why join us?
Are you looking to join an innovative, global real estate company who builds communities and connects people to exceptional places? If so, we would love to tell you our story.
At Oxford, our culture is truly one of a kind. Across business lines and around the world, we embrace the complex and tackle opportunities with speed and agility. We are ambitious and humble, forward looking and service-focused. We get stuff done, and have fun doing it! We take great pride in contributing to the communities where we live. We believe that what is good for the environment is good for business. Together we deliver exceptional experiences to our over 2 million daily customers.
Oxford Real Estate Group's multi-residential building management objective is to provide a unique and differentiated customer experience across business sectors, through the relentless pursuit of superior customer satisfaction, innovation in marketing, leasing, professionalism of staff, use of technology and operation of buildings.
The security guard is important to the proper functioning of the residential community and is responsible for the general security of the property and safety awareness. The Customer Service Representative must have a service-oriented approach, strong interpersonal communication skills, and flexible working hours, including night and/or shifts, weekdays or weekends, as well as than custody requirements. A positive attitude in a learning environment is essential, and attendance at training and business development workshops/seminars will be required for further development.
Responsibilities:
Customer service : - Deal professionally and courteously with all inquiries, comments, complaints or concerns following established company guidelines. Ensure that a high level of resident relations is maintained during contact. - Maintain general attention to the safety of residents. - Foster a strong culture of customer service among all staff. - Refrain from using unnecessary force or engaging in behavior that is prohibited or not permitted by law. - Respect the privacy of others by treating all information received as confidential, unless disclosure is required in connection with this job or by law and cooperate with law enforcement when required by law. - Promote a strong sense of belonging to the community. General functions: - Random and frequent security patrols of property, grounds, stairwells, hallways and common rooms, including checking doors, locks and lighting. - Identify and report to the building operations team deficiencies that need to be repaired. - Record and document events/matters that have occurred or are likely to occur on the property that are likely to result in unsafe conditions and/or adversely affect the reputation and perception of the property and the company . - Help take the necessary safety measures, if necessary, in case of bad weather by shoveling, sanding, salting the sidewalks of the entrances to the buildings. - Maintain patrol logs. - Help with minor maintenance tasks, such as changing light bulbs or picking up trash. - Assist in move-in and move-out operations. - Adhere to regular fire and life safety standards, including monthly testing and annual drills. - Ensure thorough knowledge and understanding of emergency procedures, including fire and flood. - Know and respect the company's health and safety policy. - Wear the prescribed personal protective equipment (PPE) when necessary. - Participate in special projects from time to time, as instructed by the supervisor.
Requirements: - 1-2 years of relevant experience. - A passion for excellence in delivering customer service. - Ability to resolve resident issues in a professional manner. - Good interpersonal / customer service skills. - Good physical condition / ability to walk or be physical for long periods of time. - No criminal record - positive criminal background check results.
Our story:
Oxford Properties Group ("Oxford") is a leading global real estate investor, asset manager and business builder. It builds, buys and grows defined real estate operating business with world-class management teams. Established in 1960, Oxford and its portfolio companies manage approximately C$70 billion of assets across four continents on behalf of their investment partners. Oxford's owned portfolio encompasses office, logistics, retail, multifamily residential, life sciences and hotels; it spans more than 150 million square feet in global gateway cities and high-growth hubs. A thematic investor with a committed source of capital, Oxford invests in properties, portfolios, development sites, debt, securities and real estate businesses across the risk-reward spectrum. Together with its portfolio companies, Oxford is one of the world's most active developers with over 100 projects currently underway globally across all major asset classes. Oxford is owned by OMERS, the Canadian defined benefit pension plan for Ontario's municipal employees.
For more information on Oxford, visit www.oxfordproperties.com
OMERS is committed to having a workforce that reflects the communities in which we live and work. We are an equal opportunity employer committed to a barrier-free recruitment and selection process. At OMERS inclusion and diversity means belonging. How we create a sense of belonging is through our employees and our vast network of Employee Resource Groups. Whether you are passionate about gender, pride, or visible minorities, we have groups that are focused on making a difference in all of our lives.
Vaccination Policy
At OMERS and Oxford the office or worksite is our primary place of work. We are committed to providing work environments which promote the health, safety and well-being of all employees in accordance with public health regulation and guidance. Accordingly, employees are required to provide evidence of full vaccination or have an approved exemption.