Job Description

WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.
As we continue to work toward our goals to transform and evolve as one of the worlds foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.
WHO WE NEED
As a Security Guard, you are committed to providing superior proactive and reactive security services. With a steadfast focus on the safety and security of our employees, visiting public, artifacts, and facilities, you play a crucial role in maintaining the overall well-being of our esteemed institution. Utilizing tact and diplomacy, you skillfully defuse high-tension situations that could jeopardize the safety of ROM employees and the public. Your conduct not only safeguards employee-employer relations but also upholds the sterling reputation of our organization.
HOW YOU WILL MAKE AN IMPACT

• Ensure the safety and security of the museum by monitoring and operating Alarms, CCTV, & Access Control systems.
• Act as the control center for the museum by having a working knowledge of control room duties and functions such as dispatching, access control systems, and the use of CCTV.
• Maintain the integrity of the museum's security systems by conducting alarm response and investigation as required.
• Protect the museum's assets by conducting regular patrols and/or patrolling assigned galleries to deter criminal activities.
• Maintain order and safety during museum events and exhibits by performing crowd control duties as required.
• Ensure the safety of visitors and employees by conducting parcel and package inspections.
• Help maintain the museums reputation by conducting detailed investigations and reporting all findings and recommendations regarding incidents or accounts that occur on ROM property. This includes infractions of any applicable federal, provincial and municipal laws or ROM Policies and Procedures.
• Respond promptly and efficiently to emergency or non-emergency calls; assess the situation and liaise with emergency services as necessary.
• Contribute to the overall security of the museum by performing other duties as assigned.

WHAT YOU BRING

• Hold a Law Enforcement/Police Foundations Diploma or degree.
• Possess at least one year of relevant security experience or equivalent education.
• Possess a valid Ontario Security Guards License in good standing, in accordance with PSIS Act at the time of application.
• Hold First Aid and CPR Level C and Automated External Defibrillator (AED) Certification at the time of application.
• Possess valid Smart Serve certification at the time of hire.
• Have knowledge and previous experience using CCTV/Fire Panel/Access Control Systems.
• Familiarity with emergency and evacuation procedures.
• Possess excellent conflict resolution skills.
• Experience in hospitality settings is an asset.
• Physical fitness is essential, as the job requires standing for long periods.
• Have good interpersonal skills with the ability to communicate verbally and in writing effectively.
• Must work with a high degree of honesty and integrity.
• Proficiency in Microsoft Office and electronic mail.
• Working knowledge of operational security procedures.
• Must always wear Green Patch safety footwear while on duty.

SALARY & TERMS OF EMPLOYMENT

• START DATE: June 2025
• OPEN DATE: May 30, 2025
• CLOSE DATE: Open until filled
• STATUS: Full-time contract
• EMPLOYEE GROUP: SEIU, Local 2
• HOURLY RATE: $24.41 - $28.72
• SCHEDULE: 40 hours weekly
• PROBATIONARY PERIOD: 60 days
• LOCATION (onsite): Toronto, ON

WHAT TO EXPECT IN OUR INTERVIEW PROCESS * Interview: A 40-minute in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.
The above-listed process may change or vary based on the nature and scope of the position.
**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded.**
WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If youre excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. Were keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.
COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.
We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at careers@rom.on.ca for assistance.
Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish.
Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.
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