Job Description

Overview Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we\'re the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / Requirements

City: Markham, ON

Status: Full Time

Pay Rate: $16.71/Hourly

Hours: Continental Rotation (0800-2000/2000-0800)

Are you interested in starting a career in a fast paced and growing industry? As a provider of security services to clients with complex security needs, Paladin Security Group is offering an exciting career opportunity for you to give back to your community, while developing skills for future careers. Our training programs are also a leader in the security industry, and they will help prepare you for advancements, as well as build your resume for a potential career in law enforcement.

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Working on assigned shifts, you will work full time shifts providing proactive and reactive security patrols and response to incidents. You will be required to write reports and investigate routine incidents, as well as respond to coded emergencies in a quick and efficient manner. You should display excellent customer service skills and be able to work with people who are under stress or in need of medical assistance. In this role, it is essential that you are physically fit and able to stand and walk for long periods of time. This position is a high-caliber position and will also include the following responsibilities:

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• Be an accurate and dependable resource having knowledge about services on campus
• Be able to comprehend and demonstrate competencies of City of Markham and the Security policies and procedures with an ability to use a customer service approach
• Be attentive to the needs of the visitors and as well as be able to build relationships with the city community.
• Be able to keep an open and objective mind, remembering the city\'s diverse community.
• Encourage a safe and supportive environment.
• Assist visitors, and employee during crisis and contact the necessary emergency services as needed
• Frequently inspect the facility for damage and report to management.
• Ensure that the property is safe by ensuring all security measures are functioning properly.

Job Duties

• Ability to work alone or in a team
• Enthusiastically conducts proactive patrols and aces control
• Be able to address policy breeches, and note facility concerns.
• Ability to write detailed incident reports for all emergency and day to day activities
• Attend and investigate security alarms and emergencies in a timely and professional manner as not to create a panic amongst the public
• Monitor and authorize entrance and departure of employees, visitors and other persons
• Ability to de-escalate a crisis situation, provide support and liaise with emergency personnel including; police, fire and paramedic resources.
• Contributes to team effort by accomplishing related results as needed
• Logging in/out of Key, Radio and pager audits
• Handle Lost & Found items and inquiries
• Report any unsafe working conditions in any/all departments
• Ability to provide first aid and medical response when required to any person(s)
• Respond to all types of occurrences.
• Patrol Civic Centre interior and exterior, including boiler room patrols
• Excellent Deportment

Job Requirements

• Minimum One (1) year Security Guard experience in a municipal government or corporate environment would be an asset.
• Post-Secondary education in a related field would be an asset.
• Must have excellent communication and interpersonal skills
• Must have a customer service oriented attitude
• Must possess a valid Security License for the Province of Ontario
• Must possess a current First Aid/CPR certification
• Must possess a current NVCI certification
• Must possess a valid Use of Force certification
• Physical Demands; excessive walking, standing, exposed to all weather conditions and extreme temperatures
• Patrol assigned area on foot or on bicycle
• Utilize two-way radio and comput15.25er applications
• Excellent verbal and written English communications skills required. Bilingual and Multilingual applicants preferred.
• Previous knowledge of Perspective reporting software an asset
• Previous knowledge of C-Cure/S2 access control software an asset
• Must participate in professional development and on site leveling system requirements
• Safe Talk and/or ASIST training would be an asset
• Must be flexible with shift availability (security operates 24 hours/day)
• Previous experience or training within a loss prevention/security field preferred
• Must complete all required site training within 30 day of on-site hire date
• Additional job-related task and duties as assigned

Highlights:

• Extensive Paid Industry Training
• Benefits & Other Perks
• Opportunities for Growth & Advancement

Qualifications:

• Minimum of one year of experience in a concierge security role is required
• A Valid Ontario Security Guard License
• Proficient in English (both oral and written)
• Vulnerable Sector Check
• COVID Double Vaccination
• Customer Service Expe

Additional Information / Benefits
Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

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