Job Description

**OPEN TO INTERNAL CANDIDATES ONLY**As a Security Guard with Commissionaires BC in Kelowna, you will be responsible for maintaining the safety and security of City of Kelowna properties, facilities, and assets. This role involves patrolling assigned areas, monitoring security systems, and responding to incidents to ensure a safe environment for employees, visitors, and the public.Shift Schedule(s):

• Monday - Friday 7AM - 3PM

Pay scale: $24.00 - $28.00Key Responsibilities:

• Patrolling: Conduct substantial foot and vehicle patrols of assigned areas, including buildings, parking lots, and public spaces, to deter and detect security threats or breaches.
• Monitoring: Operate and monitor security systems, including surveillance cameras, alarms, and access control systems.
• Body Cameras: Follow and comply to all policies and procedures in relation to wearing a body camera for the duration of the shift.
• Engagement with Public: Interact with various members of the public, offering support and direction as required with empathy and respect. Assess the situation and any concerns related to vagrants or unauthorized individuals on properties by enforcing policies calmly and professionally. Ensure that all interactions are handled in accordance with relevant laws and guidelines.
• De-Escalation and Incident Management: Utilize effective de-escalation techniques to manage and resolve conflicts or aggressive behavior. Approach individuals calmly, listen actively, and employ strategies to reduce tension and prevent escalation. Ensure incidents are documented accurately and reported to the appropriate authorities.
• Reporting: Document and report security incidents, irregularities, and daily activities accurately. Prepare incident reports and maintain logbooks.
• Customer Service: Assist and provide information and support to clients and members of the public in a professional and courteous manner.
• Compliance: Adhere to Commissionaires BCs policies, procedures, and local regulations. Ensure that security and safety practices are followed at all times.

Work Conditions:

• Schedule Flexibility: You may be required to support other shifts/positions as per the requirements of the site.
• Environment: Duties will involve working in various weather conditions and environments, both indoors and outdoors.
• Physical Requirements: Ability to stand, walk, and patrol for extended periods. Must be capable of lifting and carrying equipment as needed.

Qualifications:

• Education: High school diploma or equivalent is required. Additional training or certification in security, law enforcement, or related fields is advantageous.
• Experience: Previous experience in security or a related field
• Skills: Strong observational skills, excellent written and verbal communication, the ability to manage stressful situations effectively, and intermediate to advance computer skills
• Certifications: A valid security license and AST

You're a good fit if...

• You hold a positive and can do attitude
• You are reliable and committed
• You can think on your feet and problem solve
• You can work alone or as part of a team
• You pride yourself on offering first class customer service

Our Story
Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country. Commissionaires provides security services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial/residential buildings. Our guards are not only behind the scenes providing security and access control, but front and centre providing valued customer service to the public.

Commissionaires BC