Job Description

Overview Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you! Job Skills / Requirements

Position: Dispatcher

Site: CF Sherway Gardens Shopping Mall

Location: Etobicoke, ON (25 The West Mall, Etobicoke, ON M9C 1B8)

Status: Full-Time

Hours: Rotating Continental Days (09:30 - 21:30)

Pay Rate: $18.75/hr.

This is a non-unionized position*

Site Description:

CF Sherway Gardens is located just west of downtown at the junction of Hwy. 427 & QEW. There is easy direct access to the shopping center from both QEW and Hwy. 427 via Sherway Gardens Road. Anchored by The Bay, Saks Fifth Ave, and Nordstrom, CF Sherway Gardens is an upscale fashion and lifestyle center with over 200 shops and services. Known for its best-in-class retailers, lush gardens, and comfortable leather seating, CF Sherway is a shoppers' delight.

:

To deliver a consistent and outstanding level of customer service to clients by actively seeking out opportunities to provide assistance and support. Working on assigned shifts, to act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment. You will be required to write reports and investigate routine incidents, as well as respond to emergencies quickly and efficiently.

Duties & Responsibilities:

• Dispatch Security Guards to incidents, requests for assistance, emergencies, etc.
• Maintain control of access to and from the property
• Log details of radio transmission, telephone calls, and verbal instructions
• Direct backup support as necessary
• Inform management of major incidents
• Maintain the Camera Surveillance System
• Answer all incoming security telephone lines including the complex emergency telephone line.
• Ensure that security operations occur consistent with policy and procedures
• Perform other duties as assigned
• Maintain compliance with and enforce property standards, rules, and regulations in a reasonable manner
• Able to use tact and diplomacy in dealings across a range of settings and situations
• Respond to medical emergencies and provide first aid, CPR, or AED support until medical professionals arrive
• Ability to maintain and enforce access control procedures
• Solid understanding of emergency and standard operating procedures
• Deal with trespassers and unauthorized persons found on the property, fairly and safely, by enforcing the Trespass to Property Act
• Assist with Fire & Life Safety inspections
• Maintain a detailed memo book and prepare incident reports on all matters dealt with using CF's standard report-writing program
• Conduct periodic patrols of the property either by foot or by vehicle.
• Investigate incidents and occurrences
• Draft detailed incident and occurrence reports
• Maintain the peace, safety, and security of all patrons, and clients on the property
• Monitor CCTV surveillance systems
• De-escalate emergency/crises
• Assist emergency and law enforcement personnel
• Access control, line management, customer service
• Assist with daily operations as needed/required or directed.
• Other duties as outlined by management

Qualifications:

• Must be proficient in navigating Microsoft Word, Excel, and Office Suite / Outlook
• Must be comfortable with CCTV monitoring software
• Must be proficient with report writing
• Must be willing and able to Sit, stand, walk, and patrol by foot and vehicle for extended periods (8-12 hours)
• Must demonstrate a high degree of professionalism
• Must have at least 1 year of prior Security or Dispatch experience or equivalent
• Experience in physical / mall security considered an asset**
• Must have strong verbal and written communication skills
• Must have a strong command and fluency in the English language both written and verbal
• Must be able to work in a fast-paced dynamic environment both indoors and outdoors as required.
• Must be able to handle stress and pressure and make a sound decision under duress
• Must be conformable working in a busy highly populated area
• Must have a clean driver abstract
• Must demonstrate high attention to detail / observational awareness
• Must demonstrate strong interpersonal skills and emotional intelligence and the ability to work productively and efficiently in a team

What we have to offer:

• Extensive training programs to set you up for success
• Paid Uniforms
• Advancement and Career Growth Opportunities
• Competitive Salary rates $$
• Company health benefits!
• Coaching and Support

Perks of Choosing Paladin:

Various discounts and benefits at the following vendors:

• GoodLife Fitness - Discounted Gym Memberships
• TELUS Phone Deals - Discounted Phone deals
• Toronto FC - Discounted Tickets
• ROGERS Communications
• Mark's Work Wearhouse

And more

Click here for more information:

https://communications.paladinsecurity.com/paladin/911gear/

Prerequisites: At the time of the interview, applicants must be able to produce proof of completion of the following:
1. Must possess a valid "G2" Class driver's license
2. Clean Driver's Abstract
3. Must provide the driver's abstract
4. No more than 2 minor convictions, no major convictions, and no more than 6 demerits in the last three years.
5. First Aid & CRP Level C
6. A Valid Ontario Security Guard License
7. Fully Vaccinated against COVID-19
8. Minimum driving experience of 3 to 5 years

#IND1
Certification Requirements (All) Minimum of 1 year security experience COVID Double Vaccinated Standard First Aid, CPR Level C Valid Ontario Security License Additional Information / Benefits We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview. Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Sick Days, Paid Holidays