Security Dispatcher - Seneca Polytechnic - Full Time - Newnham Campus
Position:
Security Dispatch
Site:
Seneca Polytechnic - Newnham
City:
North York, ON
Averaging Agreement
: Overtime is ESA - Overtime after 44 hours
Status:
Full-Time
Hours:
8 Hours - Day/ Afternoon and Night Rotation
Pay Rate:
$20-21.50/ an hour
Internal Posting Date:
July 2, 2025
Internal Closing Date:
Jul 9, 2025
External Closing Date:
Jul 16, 2025
About Seneca Security
At Seneca, our Security Operations Centre is the nerve centre for campus safety--keeping our community connected, informed, and protected. As a Dispatcher, you'll be part of a supportive team that thrives on real-time problem-solving, technology, and community service. Seneca provides free parking, tuition assistance, expert training, and real career advancement.
Key Responsibilities
Team Leadership: Supervise, coach, and mentor a team of Dispatchers and Video Surveillance Analysts
Performance Management: Set and monitor operational targets (KPIs); provide regular feedback and support for dispatcher performance
Quality Assurance: Audit call logs, radio transmissions, and incident documentation for accuracy and service standards
Incident Support: Step in during high-demand periods or critical incidents, providing hands-on support and coordination
Liaison: Serve as the main contact for external agencies (police, fire, EMS) and internal campus partners regarding communications
Training & Development: Organize ongoing training, system upgrades, and process improvements for the SOC team
Reporting: Prepare and submit daily, monthly, and annual performance reports; recommend operational improvements
Policy Compliance: Ensure all dispatch and surveillance activities meet Seneca and legal standards
Technology Management: Oversee use of security technology (CCTV, access control, incident management software) and recommend upgrades or improvements
Team Culture: Build a positive, resilient, and high-performing SOC team through recognition, coaching, and open communication
Qualifications
2+ years' experience in dispatch/security operations
Security License, First Aid/CPR
Post-secondary education, APCO Certificate preferred
Leadership experience
Superior organizational, analytical, and people skills
Paladin Security: Making the World a Safer and Friendlier Place because we
CARE
!
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
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