Job Description

Overview
Job Skills / Requirements
Position: Security Dispatcher
Site: CF Sherway Gardens Shopping Mall
City: (25 The West Mall, Etobicoke, ON M9C 1B8)
Status: Full-Time
Hours: Static Continental Days (09:00 - 21:00 Hrs)
Pay Rate: $20.95/hr.
Internal Opening Date: February 3, 2026
Internal Closing Date: February 10, 2026
External Closing Date: February 17, 2026
Site Description:
CF Sherway Gardens is located just west of downtown at the junction of Hwy. 427 & QEW. There is easy direct access to the shopping center from both QEW and Hwy. 427 via Sherway Gardens Road. Anchored by The Bay, Saks Fifth Ave, and Nordstrom, CF Sherway Gardens is an upscale fashion and lifestyle center with over 200 shops and services. Known for its best-in-class retailers, lush gardens, and comfortable leather seating, CF Sherway is a shoppers' delight.
:
Deliver a consistent and high level of customer service by professionally supporting clients, site staff, and security personnel through dispatch operations. While working assigned shifts, monitor security systems, coordinate responses, and act as a central point of communication to deter crime and undesired activity and maintain a safe and welcoming environment. Accurately document and investigate routine incidents and coordinate timely, effective responses to emergencies.
Duties & Responsibilities:

• Dispatch and coordinate security personnel, monitor coverage, and support daily operations
• Serve as the primary point of contact for management, site staff, emergency services, and law enforcement
• Monitor CCTV, alarms, radios, and access control systems to ensure site safety and compliance
• Receive, prioritize, and respond to incidents, emergencies, and service requests
• Provide guidance during medical, fire, or security incidents and assist emergency responders as required
• Maintain accurate logs, memo books, and detailed incident reports using standard reporting systems

Qualifications:

• Minimum 1 year of security experience (dispatch, mall, or physical security considered an asset)
• Strong verbal and written communication skills with fluent English proficiency
• Ability to remain calm, professional, and decisive in high-pressure situations
• High attention to detail with strong multitasking and organizational skills
• Comfortable working in a fast-paced, high-volume environment
• Strong interpersonal skills and ability to work effectively as part of a team

Prerequisites:

• Valid Security License for the province of Ontario
• Valid First Aid & CPR Level C from a WSIB approved provider
• English (oral and written) fluency is a must
• 3 Years of experience in security is preferred
• Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position

Why choose Paladin?

• Opportunities for training and professional development
• Competitive salary and benefits package.
• Free Uniforms
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Additional perks
• Work today, get paid today-daily pa

Certification Requirements (All)
Management of Aggressive Behaviour (MOAB)
Use of Force in Class Training
Authorized to legally work in Canada
Additional Information / Benefits
Paladin Security: Making the World a Safer and Friendlier Place because we !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.
We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays
This job reports to the Client Services Manager
This is a Full-Time position Continental Days - 0930-2130.
Relocation is not provided
Number of Openings for this position: 1

Skills Required