Job Description

Description
Join our team and what we'll accomplish together
Safety matters to our customers, so it matters even more to us! By using our technology and services, we are making businesses and homes safer and more convenient for our customers. We are bringing the power of technology to life for our residential, business and commercial customers. We're always pioneering innovative equipment and services to keep our customers safe and you'll find yourself solving interesting problems in unique situations every day! At TELUS, we are passionate about putting our Customers First and keeping thousands of residential and commercial customers safe and secure with our dedication to quality installations and superb customer service.
Here's the impact you'll make and what we'll accomplish together
While security and surveillance installations are a large part of our work, this position would also take on jobs that involve much more than just alarm systems and cameras. From smart-home technology implementations to enterprise networking, we are now delivering customized home automation solutions and helping our customers experience a truly connected home or business. Your cleverness with technology and an intuitive problem-solving nature would make you a key member of our team. Challenge yourself with us.
Here's how:

• By using your excellent communication skills and your dedication to building authentic customer relationships to deliver exceptional outcomes
• By installing and repairing complex residential/business alarm systems
• By identifying, analyzing and investigating customer concerns/issues
• By using your strong computer and networking skills to troubleshoot any customer issues
• By taking your passion for smart-home automation and the connected user experience to educate our customers on the possibilities of our technology

Qualifications
What you bring

• Previous experience providing exceptional customer service
• You're comfortable with solutions based selling, recommending products to your customers and up-selling TELUS services and products
• You are bondable (a security clearance and criminal record check is required)
• Clean and valid Class 5 Driver's License without GDL or restrictions - or other provincial equivalent, a driver's abstract will be required
• Normal colour vision which is required to work with color-coded wiring
• You can handle a physically demanding workload which includes heavy lifting, crawling in confined spaces and working in all weather conditions
• You are comfortable working at heights, climbing ladders along with working on man lifts and scissor lifts
• Flexibility to work various shifts: days, evenings, weekends, statutory holidays, to meet business needs
• Willingness to support our customers in various areas in BC/AB when needed
• Fluency in English, with proven professional oral and written communications skills, proficiency in other languages would be a bonus
• Pro-activeness, demonstrated effective decision-making skills and can work with limited supervision
• Ability to plan, prioritize and thrive in a dynamic, rapidly changing environment and effectively work in a team environment and collaborate with other departments
• Follow safe work practices and abide by all safety rules and regulations
• Strong computer skills
• Exhibit enthusiasm to continuous learning, high performance and have a demonstrated ability to learn and apply learned skills to related situations
• Proven solid work ethic and a high level of professional integrity
• Strong analytical, detail oriented problem solving skills
• Outstanding interpersonal and team communication skills
• Professional, friendly and positive work ethic
• You are an ambitious self-starter.

Security/alarm installation training will be provided
Great to have's

• Post-secondary education in electronics, computers/IT or similar is a significant asset
• Security Systems Technician Trades Qualified (TQ) certification is a significant asset
• Electrical FSR designation is a significant asset
• Previous security/alarm installation experience is an asset

A bit about us
We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
You'll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We're committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you're helping us make the future friendly.
Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.
Technicians
Our team is all about making a connection with our customers and within our communities.
We are honoured to be recognized
1.4M
Days volunteered in our communities.
3,300 +
Field service and support team members
1.5 to 4
Months of intensive training for new technicians and an award-winning certification program for career progression
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.
We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Skills Required