Job Description

FirstService Residential leads the property management industry, with over 9,000 communities in the United States and Canada operating under our professional management services.

Recognized as a Great Place to Work, we offer our more than 19,000 associates competitive salaries, top benefits, and career training, continually investing in our associates\xe2\x80\x99 professional development and setting the bar for exceptional service. Our associates enjoy an inclusive work environment and a rich culture of collaboration and mutual respect.

Embark in a fulfilling career in property management with FirstService today.

Job Overview:

As a Security Concierge, you\xe2\x80\x99ll be responsible for assisting residents by providing information and services as needed. This role requires someone that is self-motivated, outgoing, detail-oriented and has great communication skills while having excellent organizational skills.

Shift Schedule: Monday-Friday, 0000-0800

Site Location: Toronto, ON

Your Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

\xc2\xb7 Identifies and clarifies residents\xe2\x80\x99 needs and desires, answers questions, gives directions and instructions

\xc2\xb7 Ability to remain calm under pressure and act quickly.

\xc2\xb7 Manages and screens messages

\xc2\xb7 Schedules access for authorized vendors to provide services within units

\xc2\xb7 Maintains guest privacy and organization reputation by keeping information confidential

\xc2\xb7 Updates job knowledge by participating in educational opportunities, maintaining 2 personal networks

\xc2\xb7 Enhances department and organizational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments

\xc2\xb7 Ensures all safety and access control procedures and maintains a safe work environment.

\xc2\xb7 Provide protection to the clients, residents and property of the buildings we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as required.

\xc2\xb7 Observe floors and stairways ensuring that they are clear of debris, obstructions and fire hazards and that access doors to sensitive/priority areas are locked. Be alert to deficiencies in the physical building which could cause injury or loss of client\xe2\x80\x99s assets.

\xc2\xb7 Enforce client\xe2\x80\x99s rules, regulations, Municipal, Ontario and Canadian Laws and assist Police and Medical Staff when required.

\xc2\xb7 Provide exceptional Customer Service to Clients, Customers, Contractors and Visitors to client\xe2\x80\x99s property.

\xc2\xb7 Perform routine property patrols of all levels of building, parking areas and perimeter and respond to and Emergencies and Fire Alarms.

\xc2\xb7 Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.

\xc2\xb7 Follow all On-site Procedures: Employee Handbook Policies and Procedures, Training Checklist, Standing Orders or Standard Operation Procedures, Client Policies and FirstService Residential Policies

Skills & Qualifications:

\xc2\xb7 Must possess a valid Ontario Security License

\xc2\xb7 High school diploma or equivalent preferred. Completion of College level courses with concentration in Business/Hospitality or Police/Security Foundations would be an asset.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

\xc2\xb7 Must be able to lift 50 lbs.

\xc2\xb7 Must be able to sit for extended periods of time

\xc2\xb7 Must be able to stand for extended periods of time

\xc2\xb7 Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business

The work environment characteristics are normal office conditions at an onsite community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

What We Offer:

FirstService Residential is North America\xe2\x80\x99s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our Property Services Department.

• Ontario\xe2\x80\x99s leading Property Services Company
• Excellent opportunity for learning and professional development
• Competitive salary & Benefits Package

Compensation: $16.10 / hour

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, colour, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

FirstService Residential