Job Description

:

The Security Officer role is multifaceted and critical to maintaining safety and security within the organization. Here's a breakdown of the key responsibilities and qualifications expected for this position:

Responsibilities:

Emergency Response and Leadership:

+ Act as the first responder to emergency situations, taking charge of the scene and coordinating responses
+ Handle potentially violent situations involving clients (over 4000 per year) and maintain control of the situation
+ Lead the organization's response to workplace violence and harassment incidents, collaborating with Occupational Health and Human Resources

Risk Management and Documentation:

+ Mitigate risks through thorough documentation and investigation of incidents
+ Monitor access control, CCTV, and alarms to ensure the security of the facility
+ Manage asset control and oversee the Lost & Found services

Program Development and Training:

+ Contribute to the development and implementation of the Workplace Violence & Harassment Program
+ Provide education and training to staff on security protocols and emergency procedures

Physical Intervention and Security Systems:

+ Facilitate physical intervention strategies in violent situations when necessary
+ Maintain and operate security systems effectively

Other Duties:

+ Manage heliport response and maintenance, ensuring readiness for medical emergencies
+ Act as an ambassador for RVH by upholding a professional and approachable demeanor

Qualifications:

Education:

Minimum Grade 12 education required; Mandatory Post Secondary Education in Police Foundations, Protection, Safety & Investigation, Community Justice or a Degree in a related field

Certification:

Must maintain a valid Security Guard License

Experience:

Previous experience dealing with the public, security systems, and ideally within a healthcare infrastructure is an asset

Skills and Attributes:

+ Professional appearance with strong communication skills and the ability to engage effectively in a variety of settings
+ Ability to demonstrate leadership in emergency planning and response
+ Proficiency in verbal de-escalation techniques; certification in Non-Violent Crisis Intervention is advantageous

Ideal Candidate for the position:


The ideal candidate will be capable of ensuring a safe environment for staff, patients, and visitors at RVH They should be proactive in risk mitigation and adept at handling both emergency situations and day-to-day security operations. Strong interpersonal skills and the ability to maintain composure in high-stress situations are crucial.

This role not only requires technical skills in security and emergency response but also demands a high level of professionalism, empathy, and the ability to act decisively in challenging circumstances.