Job Description

What you'll do:

You will be the pillar of day-to-day safety within the spa, directly involved in the field and alongside your team. As a manager, you'll play an active role in supporting, supervising and mobilizing a team of around ten agents. You'll be there to guide, intervene, train and ensure rigorous monitoring of operations. Your hands-on leadership will make all the difference in preventing incidents, maintaining a safe environment and the overall guest experience.

Your day-to-day responsibilities:

Be present and committed in the field, in constant contact with your team and operations; Supervise, mentor and coach a team of approximately 10 security officers; Provide immediate support to team members in managing sensitive or complex situations; Carry out regular security rounds, observe, advise and intervene when necessary; Collaborate with the various operational teams to ensure a safe and seamless experience for guests; Actively participate in the recruitment, integration and training of new members; Ensure constant and effective communication with agents, managers and external partners (police, CNESST, etc.); Act as a resource person during inspections, incidents or safety interventions.

Administrative responsibilities :

Steer the emergency measures plan and provide regular, concrete and engaging training to maintain a high level of preparedness and confidence among teams; Analyze and validate incident reports, learning from them to improve our prevention practices and refine our protocols; Manage sensitive files with rigor and empathy, ensuring respectful, confidential follow-up in line with current standards; Supervise safety material logistics and optimize the use and maintenance of safety and communication equipment.

What we're looking for :

A minimum of 5 years' experience in the security field, ideally in a hotel or wellness environment; A customer service-oriented, caring and discreet approach; A strong ability to deal with the unexpected, stress and make quick decisions; Strong observation, listening and clear communication skills; A valid BSP safety license and up-to-date first aid certification.

Conditions :

Full-time position (40 h/week) with a variable schedule (days, evenings, nights, weekends and holidays); Salary and benefits according to the current scale.

Ready to make a difference?

Apply now by sending your CV and cover letter via the "Apply" button.