Job Description

Posting #2023-924318

Non Union

Position: Security & Emergency Telecommunications Operator (Security Dispatcher)

Department: Security and Parking Services

Status: Casual

Hours: Monday - Friday - Shifts: 7:00 a.m. - 3:00 p.m., 3:00 p.m. to 11:00 p.m., 11:00 p.m. to 7:00 a.m.

(Hours are subject to change based on operational requirements)

Site: Oakville

Halton Healthcares vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with exemplary patient care, always at the heart of everything we do. We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

Position Overview:

Under the supervision of the Supervisor of Security, operates a state-of-the-art healthcare security and emergency control center. This position operates radio, telephone and various other tele-communications equipment to receive and relay information to the security services providers staff operating within Halton Healthcare.

The dispatcher prioritizes and assigns emergency and non-emergency service calls to front line security staff and coordinate with the Security Team Leaders often in stressful situations. Maintains logs and records of all activity as required in the dispatch and mobile records management system. Provides information to internal healthcare staff, municipal emergency services and other agencies as required.

Responsible for answering emergency calls, non-emergency calls, incoming administrative lines and giving security related instructions to callers, the dispatcher will act as a front line representative of Halton Healthcare Security and Parking and provide excellent customer service.

The Dispatcher will have system responsibilities of security and life safety systems used by the security program. The Dispatcher will ensure Halton Healthcare security systems are being used appropriately and report to the Supervisor of Security all non-compliance issues with all applicable polices and protocols. Provide training to other dispatchers and security service providers staff. Dispatcher will assist as needed the Manager of Security and Parking and the Supervisor of Parking and Access Control with parking operations, enforcement activities, parking phone and badging and investigations.

General Principles: Maintains confidentiality and release of information in accordance with hospital policy at all times. Ensures all decisions and actions taken are in strict accordance with current legislation and regulations, collective agreements and hospital policies and procedures.

This is what you\'ll be doing:

• Coordinates daily security staff operation with Team Leaders
• Directly coordinate securitys response to large or critical incidents with the Team Leaders
• Process and dispatch Security staff to all emergency codes, urgent and non-urgent service requests in accordance with the Emergency Response Plan and Standard Operating Procedures
• Answer emergency calls to identify nature and urgency of the request
• Utilizing written and verbal mass-notification systems to provide situational awareness to relevant stakeholders
• Monitor all life safety systems and take appropriate action as outlined in hospital polices and procures
• Using the CCTV systems conduct or assist in the investigations as required
• Maintain privacy and confidentiality in all investigations
• Assist Police and Corrections in investigation when authorized by Security management
• Report and document all finding in the appropriate manner in both written and in departmental software applications

• Monitor of the Fire Panel to co-ordinate First Stage, Second Stage and Evacuation and alarms as well as make site wide communications where required.
• Co-ordinate response with local Emergency Services as required
• Monitoring and Operation of CCTV systems, reviewing footage and assisting in investigations as directed by management
• Monitoring of Connexall, Honeywell, P2000/Milestone systems, including system administration and alarm monitoring of doors, access points and swipe readers, emergency alarms from all sites
• Operate effectively with radios, call signs, 10 codes, phonetic alphabet and always use proper radio and phone etiquette.
• Maintain accurate account of shift activities and incidents utilizing the dispatch and incident reporting software, Ominigo dispatch and mobile records management system and daily shift report.
• Assist with scheduling related tasks as directed by Management.
• Daily/Nightly filing of all appropriate paper work.
• Comply with all Standard Operating procedures, Emergency Response Codes and hospital policies
• Provide administrative, customer service and operational support to Parking operations

• Complete all training, projects, additional duties and functions as directed by Management

This is what you\'ll need to do it:

Halton Healthcare endeavors to hire individuals who are competent in their chosen profession and who exemplify our mission, vision and values of accountability, respect and compassion which guide our individual behaviours and attitudes.

• Minimum Grade 12 education required
• Post-Secondary college certificate or diploma in Emergency Telecommunications, or a combination of education in a related field and experience
• Excellent spoken and written English communication skills to effectively communicate to various audiences in a clear and concise manner
• Mental Health First Aid Certificate issued by recognized provider to be completed within 3 months of hire
• Emergency Management Ontario IMS 100 completed within 3 months of hire
• Experience working in an organization that requires the candidate to interact with advanced life safety, security and tele-communication systems with a centralized dispatch environment
• Demonstrated ability to adapt and react to stressful and emotionally disturbing situations in a calm and professional manner
• Well organized and efficient at multi-tasking and thrive in a fast-paced environment

Date Posted: September 7, 2023

Internal applications due by: September 14, 2023

If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we\'d like to hear from you. Please submit your application via our website at www.haltonhealthcare.com directly to this posting and include a current copy of your resume.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

In accordance with Directive #6, Halton Healthcare has implemented a COVID-19 Vaccination and Management Policy. All new hires must be fully compliant with our Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Halton Healthcare is a smoke free facility in and around all three sites. Smoking is not permitted on hospital properties. We thank everyone who works at or visits our hospitals for respecting this healthy initiative. We are also a scent-free environment for all employees and visitors to accommodate individuals health concerns arising from exposure to scented products. We ask for everyone's cooperation in our efforts to accommodate health concerns.

All Halton Healthcare staff, professional staff and volunteers are encouraged to be vigilant about identifying and reporting safety incidents in their everyday practice. They also have a role in analysis, recommendations and follow through to implementation.

Halton Healthcare