Job Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.


As a Security Access Administrator, you will be responsible for all aspects of security access card administration for more than 15,000 City of Calgary employees. Primary duties include:

Administer security card access requests including ticket assignment, response, approvals, programming of cards within Access Control software, manage logistics of mailing/pickup locations, and confirmation resolution response to end users. Update access permissions when employees change work locations or positions. De-activate access cards when staff leave the organization. Attend team meetings, respond to escalations and requests from leadership. Manage work orders related to daily tasks. Administer City Site Approvers and action communications of policy changes to all necessary users. Assist Security Systems Administrators on user requests for access related to Physical Security software systems. Respond to end user questions and concerns that may come up with the Security Access Card Administration policies.

Qualifications

A High School Diploma or equivalent (e.g. GED) plus job related course work in Information Technology (IT) and at least 1 year of IT related experience. Previous experience providing a high level of customer service is preferred. An intermediate level of proficiency with Microsoft Office (Word, Excel, and Outlook) is required, along with the ability to enter data in an accurate and proficient manner. Experience with Access Control software, Ticketing software and/or Asset Management software will be considered assets. Experience with IT hardware such as desktops, laptops and peripherals will also be considered an asset. Strong communication skills, well developed analytical and problem solving skills, excellent organizational and time management skills, and the ability to multitask.

Pre-employment Requirements

A security clearance will be conducted. Successful applicants must provide proof of qualifications.


Union: CUPE Local 38
Business Unit: Corporate Security

Position Type: 1 Temporary (up to 22 months)
Location: 800 Macleod Trail SE

Compensation: Pay Grade 4 $28.82 - 38.51 per hour
Days of Work: This position works a 5 day
work week with 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External
Apply By: May 28, 2025

Job ID #: 312080