Job Description

• Job ID: 36341
• Job Category: Economic Development, Arts & Culture
• Division & Section: Economic Development & Culture, EDC Entertainment Industries
• Work Location: City Hall, 100 Queen St. W.
• Job Type & Duration: Full-time, Permanent vacancy
• Salary: $93,500.00 - $119,274.00 annually
• Shift Information: Mon- Fri, 35 hours per week
• Affiliation: Non-Union
• Number of Positions Open: 1
• Posting Period: 14-Aug-2023 to 05-Sep-2023

Toronto is Canada\'s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world\'s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Sector Development Officer (Tourism Services) within our Economic Development & Culture Division.

The ideal candidate has a strategic lens on the visitor economy, a growth mindset, and is innovative and entrepreneurial in their approach to their work. As this is an opportunity to help reimagine the Tourism Services unit\'s support of the Tourism & Hospitality sector, the candidate will be a motivated individual who is comfortable building relationships, creating structures, processes, strategies and tactics.

Reporting to the Manager, Tourism Services, the Sector Development Officer (Tourism) develops and ensures effective delivery of economic development sector-specific programs and activities to enhance the local and international competitiveness of the City\'s Tourism and hospitality sector and facilitates economic growth, export development and job creation.

Major Responsibilities:

• Supports the Economic Development and Culture Division in developing and implementing initiatives that will advance the City\'s Tourism strategic plan.
• Acts as a specialist to facilitate economic growth in Toronto\'s tourism sector as it relates to the visitor economy and intersections with strategies and initiatives within the Entertainment Industries unit and EDC
• Supports select intra-divisional EDC initiatives and programs with the Night Economy as a particular priority; work in partnership across sections to determine priorities, plans and resourcing, provide leadership on specific elements of the initiative as needed, and implement plans and programs that accomplish corporate and divisional policy and program objectives while bearing in mind international best practices and actions at other levels of government.
• Assesses Industry development issues and trends, identifying investment opportunities and creating strategic directions, activities and projects accordingly.
• Manages assigned projects within approved budget limitations, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.
• Develops funding requests and conducts due diligence for funding proposals and administers funds from public and private sector sources.
• Assists with the development of the annual sector work plan and budget to improve the business climate, increase employment, attract new investment, develop and strengthen partnerships with industry stakeholders, other agencies and the private sector as well as City ABCCDs and other orders of government
• Develops targets and criteria to measure the effectiveness and success of programs, activities and projects.
• Researches and prepares presentations on industry trends, competitiveness issues, opportunities for growth, regulatory and policy issues, and workforce development to stakeholder groups including business leaders, other orders of government, regulatory bodies and industry associations and City ABCCDs.
• Coordinates the City\'s participation at domestic and international festivals, trade shows, conferences and conventions, as well as promoting the City\'s economic development and culture services to national and international business delegations.
• Advises business groups regarding the development of their strategic, marketing, and/or investment attraction plans.
• Assists in preparing reports, press releases, content for industry publications, speeches, and presentations for senior management and Council, as well as other information reports for external chairs.
• Performs administrative duties relating to partnership agreements, payments, and programs delivery with internal and external stakeholders.
• Assists in writing reports to Council on diverse issues including funding allocation and program delivery.
• Manages client service activities on confidential basis including the provision of direct advice and assistance to companies, business associations, government agencies and other stakeholders.
• Updates clients on municipal, provincial and federal programs available to industry in order to take advantage of various funding opportunities.
• Works with EDC\'s Marketing Team to implement marketing campaigns as required.
• Recommends expenditures and monitors budgets, seeks estimates for services, evaluation proposals and quotes for services.
• Keeps current and up to date on tourism industry trends, outlooks and developments.

Key Qualifications

• Considerable experience in the Tourism and Hospitality sector, combined with relevant post- secondary education.
• Considerable experience building professional networks and managing extensive industry relationships in the Tourism and Hospitality sector.
• Considerable experience developing complex, long-term strategic plans, and innovative and entrepreneurial programs to help grow the visitor economy.
• Considerable experience working in a multi-level stakeholder environment, dealing diplomatically with a range of internal and external stakeholder (e.g., Councillors, Senior Leadership and Industry Representatives).
• Demonstrated commitment to customer service excellence, with strong analytical, problem solving and conflict resolution skills.
• Excellent interpersonal skills, including strong oral and written communication skills, with the ability to communicate, negotiate and develop solid internal and external relationships.
• Ability to interpret City policies, by-laws and guidelines as they relate to Tourism and Hospitality.
• Sound executive judgement and ability in handling matters of a confidential and/or sensitive nature as it relates to senior business executives, Council and other senior staff.
• Proficiency in business administration, research, marketing and policy development.
• Knowledge of relevant employment legislation including Employment Standards Act, Ontario Human Rights Code, Occupational Health and Safety Act and Accessibility for Ontarians with Disabilities Act.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.
• Ability to work weekends, evenings and holidays as required.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City\'s commitment to .

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. . Learn more about the City\'s .

City of Toronto