Job Description

ABOUT THE ORGANIZATION

At Soulpepper, we believe our stories connect us. Based in Toronto--a meeting place of a dazzling cross-section of humanity--we are guided by the plurality and vitality of this city. Our programming spans genres, from reinterpreting the classics to celebrating new voices and music. We are redefining what it means to be a theatre company by throwing open our doors to everyone, inviting all to access the transformative power of theatre.

As we continue to build a vibrant hub of activity in the Distillery District, we are committed to delivering exceptional experiences that spark connection, creativity, and community spirit.

ABOUT THE POSITION

Soulpepper Theatre is seeking enthusiastic, outgoing, and

sales-driven

individuals to join our team this holiday season. As a

Sales & Experience Ambassador

, you'll be one of the key faces of Soulpepper's holiday activation during the Distillery Winter Village--welcoming guests, driving sales, and ensuring every visitor has a memorable experience.

This role is all about

energy, initiative, and results

. You'll be engaging guests in the Distillery Winter Village to generate donations, encourage hot chocolate and merchandise sales, and invite visitors inside to discover Soulpepper's holiday magic, including photos with Santa. You'll also play a hands-on role in managing lineups, crowd flow, and ensuring the space feels festive, safe, and well-run.

If you thrive on hitting goals, love engaging with people, and can balance a warm welcome with a strong sales instinct, this role is for you.

ROLES AND RESPONSIBILITIES

Actively engage guests

to promote donations to Soulpepper Theatre, hot chocolate sales, tickets to Narnia(a family-friendly musical), and other on-site offers.

Drive toward daily and weekly sales targets

with energy and enthusiasm--helping the team meet goals for hot chocolate, donations, and ticket sales.

Motivate yourself and others

to increase sales when targets are set or when volume slows. Approach visitors in the Distillery District to invite them into the Soulpepper space and share what's happening inside. Manage lineups, flow, and crowd control to ensure a smooth guest experience. Serve as a

brand ambassador

for Soulpepper--informing guests about shows, encouraging ticket purchases, and creating a strong, positive impression of the organization. Take initiative in identifying sales or engagement opportunities throughout the day. Maintain cleanliness and presentation standards in the atrium and surrounding areas. Report any issues, safety concerns, or guest feedback promptly to Soulpepper or Young Centre staff. Support the successful daily operation of all public-facing holiday activities.

SKILLS AND REQUIREMENTS

Sales-oriented mindset

--motivated by targets and comfortable being accountable for results.

Confident communicator

who enjoys approaching and engaging with people in a friendly, persuasive way.

Energetic self-starter

who thrives in a fast-paced, high-traffic environment. Excellent interpersonal and teamwork skills; positive attitude under pressure. Proven experience in

sales, retail, hospitality, or live events

an asset. Strong work ethic, integrity, and reliability. Comfortable managing lines and crowds; able to stand for long periods. Passion for the performing arts and community engagement. Available evenings and weekends throughout November and December.

WORKING CONDITIONS

In-person at Soulpepper Theatre in the Distillery District. Standing for extended periods and being outdoors during a variety of weather conditions required. Busy, high-energy environment during peak holiday periods.

HOURLY WAGE

$20.00/hr +

opportunity for performance-based incentives

TYPICAL SHIFT SCHEDULES

Nov 13-30, 2025:
Monday-Thursday 2:30-7:30pm
Friday and Saturday 12:30-8:30pm
Sunday 12:30-7:30pm

Dec 1-Dec 24, 2025:
Monday-Thursday and Sunday 12:30-7:30pm
Friday and Saturday 12:30-8:30pm

Soulpepper thanks all applicants for their interest; only those selected for interviews will be contacted.

Soulpepper is committed to reflecting the diversity of our community and our country. As an equal opportunity employer, we welcome applications from individuals of all genders, cultures, ethnicities, gender identities, sexual orientations, and abilities.

Job Types: Part-time, Seasonal
Contract length: 6 weeks

Pay: $20.00 per hour

Expected hours: 5 - 30 per week

Benefits:

Store discount
Work Location: In person