Job Description

About Our Company:

Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.

We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB teams.

In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver - creating a community for both sports fans and fashion lovers.

The company is currently expanding with the goal of becoming the largest licensed brick and-mortar sports retailer across the globe.

Join our dynamic team as a Seasonal Sales Associate at Lids, where your primary focus will be on engaging with customers and driving sales in our store. As a key player in our retail environment, you'll use your enthusiasm and expertise to create memorable shopping experiences, guide customers in finding the perfect hat, and contribute to achieving our sales goals. If you're passionate about fashion, love interacting with people, and have a knack for driving results, we want to hear from you!

Principle Duties and Responsibilities:

Customer Experience

Deliver exceptional customer service, achieving key performance indicators (KPIs) and sales targets.

Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to "make it right" for customers.

Ensure every customer is offered the opportunity to participate in Lids' membership programs or exclusive offers.

Participate in store maintenance per the current visual guidelines including proper merchandising, signage, and store cleanliness

Maintain a professional appearance consistent with dress code policy

Control Expenses

Protect Company assets within the guidelines of LIDS Retail policies.

Participate in restocking and resetting of merchandise.

Support and adhere to all LIDS Retail policies, procedures, and guidelines.

Job Required Knowledge and Skills

Strong interpersonal and communication skills.

Ability to operate a computer, as well as maneuver relative software programs.

Ability to lift up to 50 pounds.

Proven ability to perform independently with minimal supervision.

Ability to climb a ladder and work with hands overhead.

Standing required for up to 100% of the work time.

Ability to work varying days and hours, based on business needs, and maintain an excellent attendance record.

Reports to:

Store Manager

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. LIDS Sports Group maintains the right to modify all or part of any job discretion to meet and or exceed the needs of the business.

Job Types: Part-time, Seasonal

Pay: $17.85 per hour

Benefits:

On-site parking Store discount
Work Location: In person