Job Description

At Kotn, we're reimagining the way our everyday items are made and purchased, beginning with your wardrobe, setting a new standard for social impact and traceability. Founded in February 2015, Kotn has been featured in over 80 publications such as New York Times, GQ, Vogue, Elle, and The Wall St. Journal. Kotn was founded in Toronto by three best friends, who were fed up with compromising on quality, design, sustainability, brand experience, and price.

What You'll Be Working On:

Customer Experience & Service

Customer-facing every day, provide best-in-class customer service experience to our customers, fielding questions and providing upbeat, customized experience Promote omni-services provided by Kotn and redirect wholesale opportunities to leadership Process cash operations with efficiency and accuracy by capturing customer opt-in to leverage for future marketing opportunities and to finalize the in-store experience loop Redirect CEOs to leadership in order to support with Kotn customer experience guidelines

Operations

Perform day-to-day tasks including opening and closing duties, cleaning, and maintaining the floor throughout the day in order to support in overall store maintenance Communicate successes and opportunities to management about in-store processes in order to heighten store performance

Visual Merchandising

Support maintenance in daily operations tasks by upholding merchandising section standards Maintain physical store cleanliness and organization to provide a safe and comfortable shopping environment Ensure optimum product level volume is being upheld on the floor by receiving and processing shipments, restocking and communicating with Manager when product levels are low

What You'll Bring:

Integrity

Be the face of the brand: maintain authenticity, live and communicate the Kotn values and ethos

Adaptability

Optimistically acclimates to environments of change whether through process, industry or organizational

Collaboration

Contributes to an environment that supports transparency and cooperation among others

Additional Requirements:

1+ years experience in a mid-volume, customer-driven retail environment A diverse set of interests and skills Exceptional communicator, both verbally and written Easily adaptable to an ever-changing work environment Ability to work weekends

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Vos responsabilites:

Experience et service client

Etre en contact avec la clientele au quotidien, offrir a nos clients le meilleur service possible, en repondant a leurs questions et en leur offrant une experience personnalisee et dynamique. Promouvoir les omni-services offerts par Kotn et rediriger les opportunites de vente en gros vers la direction. Traiter les operations de caisse avec efficacite et precision en recueillant le consentement des clients afin de les exploiter pour de futures opportunites de marketing et de finaliser l'experience en magasin. Rediriger les PDG vers la direction afin de soutenir les directives de l'experience client de Kotn.

Operations

Effectuer les taches quotidiennes, notamment l'ouverture et la fermeture, le nettoyage et l'entretien du plancher tout au long de la journee, afin de contribuer a l'entretien general du magasin. Communiquer a la direction les reussites et les opportunites concernant les processus en magasin afin d'ameliorer la performance du magasin.

Marchandisage visuel

Soutenir l'entretien des taches operationnelles quotidiennes en respectant les normes de la section de marchandisage. Maintenir la proprete et l'organisation du magasin afin d'offrir un environnement de magasinage sur et confortable. S'assurer que le volume optimal de produits est maintenu sur le plancher en reapprovisionnant et en communiquant avec le Directeur de marche lorsque les niveaux de produits sont bas.

Votre apport:

Integrite

Etre le visage de la marque : maintenir l'authenticite, vivre et communiquer les valeurs et l'ethique de Kotn.

Adaptabilite

S'acclimater avec optimisme aux environnements de changement, qu'il s'agisse de processus, d'industrie ou d'organisation.

Collaboration

Contribuer a un environnement qui favorise la transparence et la cooperation entre les individus.

Exigences supplementaires :

Bilingue en francais et en anglais Plus d'un an d'experience dans un environnement de vente au detail a volume moyen, axe sur la clientele. Avoir un ensemble diversifie d'interets et de competences Communicateur exceptionnel, tant a l'oral qu'a l'ecrit. Capacite d'adaptation a un environnement de travail en constante evolution. * Disponibilite a travailler les fins de semaine