Job Description

Open up to the Possibilities!
At Purolator, you'll be proud knowing you're working for a Canadian company that truly values its employees. And it's community. This is an exciting and evolving industry and we're leading the change as we strive to deliver the future. Here you will be empowered to help move the business forward. Each and every day. Are you open to the possibilities?



Since its establishment in 1960, Purolator has become Canada's leading integrated freight, package and logistics solutions provider. Our team operates under a strong set of corporate values that guide us in all we do for our employees. Purolator is an employer committed to offering our employees rewarding work with opportunities for collaboration and career development. We offer a competitive total rewards package that includes a Competitive Salary, Comprehensive Benefits Package and Pension Plan, an Employee Family Assistance Program, Employee Shared Ownership Program and Employee Discounts.

We believe that developing a winning team of employees is critical to achieving our vision of making Canada stronger by delivering our customers' promises. Don't miss this opportunity to be part of a national organization that plays a meaningful role in the lives of all Canadians.

Apply today!

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Location: 115 Queens Drive, Red Deer Alberta

Working Hours: Monday to Sunday, varying shifts (float position). 30 hours total per week.

This is a seasonal position.

Wage: $23.19 per hour

Key Responsibilities:

Customer Service Orientation

• Serving our customers in the most efficient and courteous manner on the telephone and in person
• Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries
• Problem Solving

• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
• Relationship Building

• Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts - Vendors, building tenants, etc.
• Technology

• Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Cash reconciliation including deposits, key control
• Communication

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
• Listening to customers and key partners
• Communicating to customers and key partners in a positive manner
• Personal Responsibility and Accountability

• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time/attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and, other duties as assigned by management

Key Requirements:

• Customer service orientation
• Ability to problem solve
• Excellent in relationship building
• Experience and adaptation to using technology
• Excellent communication skills
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology/ POS system Experience preferred
• Ability to lift 70lbs./stand for 3 hour intervals
• Professional communication skills: oral communication (telephone and in person);
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail
• Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and if we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.