Job Description

CANADA, MONTREAL

AIRPORT CUSTOMER SERVICE

22-AUG-2025

REF #: 29410

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HOW YOU'LL HELP US KEEP CLIMBING (OVERVIEW & KEY RESPONSIBILITIES)

Pour les residents du Quebec, consultez l'offre d'emploi et postulez en francais ici :

Customer Service Agent (Lead) - Canada

This is a short-term temporary assignment (TDY) to support the seasonal charter operation at Montreal-Trudeau International Airport (YUL). This assignment is expected to last from October 2025 through April 2026, subject to change depending on operational needs.

As a Baggage Handler/Ramp Operator, you will work with an innovative team whose common goal is to ensure that our customers' baggage and cargo arrives safely and on time to drive a positive customer experience. Responsibilities for this position include, but are not limited to:

Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft Responsible for on-time connections by guiding incoming and departing aircrafts from the gate positions Safeguard cargo, baggage and mail from damage, loss, and weather Safely drive and operate ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion Repeatedly lift and load baggage onto carts and ensure each bag reaches its destination Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passenger's destination Practices safety conscious behaviors in all operational processes and procedures
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BENEFITS AND PERKS TO HELP YOU KEEP CLIMBING

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:


Delta benefits as per local regulations and work rules will apply.




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WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

Have a high school diploma or GED/CAEC equivalent Consistently makes safety and security, of self and others, the priority Embraces a diverse set of people, thinking, and styles Be at least 18 years of age Frequently lift bags or items weighing up to and including 80 pounds Be authorized to live and work in the country you are applying to Possess entry-level computer skills Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends, and holidays Must be fluent, both written and orally, in English Must be fluent, both written and orally, in French Must currently hold a valid Canadian driver's license Must have current authorization to work and live in Canada at the time of your application. Delta does not sponsor.

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WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

N/A