Job Description

We're looking for an individual with a strong background in customer service to join our team at Hillberg & Berk! If you have a passion for delivering exceptional customer service and finding solutions, our?part-time

, Seasonal Client Care Coordinator

position may be the role for you! ?

What can you expect in this role?

As a Client Care Coordinator, you'll be our first line of contact for all client inquiries by phone, email, live chat, social media and e-commerce. Your effective communication skills support you in transitioning between these different avenues of sharing information with clients effortlessly. You will assist with completing online orders, ensuring seamless completion and delivery of orders while building a lasting connection with clients. You will collaborate with the Distribution Centre team to ensure all orders and client requests are fulfilled, communicate client feedback, business trends, and recommendations, as well as conduct warranty assessments on returned H&B jewellery

At Hillberg & Berk, we offer competitive wages starting at $16.05/hour, sales incentives, access to our Employee and Family Assistance Program, as well as discounts on our beautiful jewellery!

What do you need to apply?

You have more than a year of experience in client-focused roles and believe in providing exceptional service. Your skills using the Microsoft Office Suite as well as Google platforms will support your success in this role. You'll be empowered to own your career and be a part of a growing, dynamic and evolving company.

Availability Requirements:

Evenings and Weekends in the CST Time Zone and Holiday season availability (Black Friday, Boxing Day, etc)

Location Requirements:

Working from one of the following locations

Regina, Saskatchewan Saskatoon, Saskatchewan Calgary, Alberta Edmonton, Alberta

About H&B

We are a customer and employee centric business with ambitious growth plans. We are excited about the future of delighting our customers, innovating our product, growing our business along with our people and empowering women in the process. If you have a learning mindset, would like to pursue growth and development in your career and want to work for a business with an authentic motivation to do good in the communities we serve, a role at H&B might be an exciting change for you!

Hillberg & Berk is dedicated to providing an inclusive, diverse and equitable work environment representative of the communities in which we operate, while creating a culture where all employees can show up, participate and contribute as their authentic selves. This commitment applies to all candidates and employees regardless of their race, creed, religion, colour, sex, sexual orientation, marital status, family status, disability, gender identity or expression, physical size or weight, age, nationality, ancestry, or place of origin.

Requests for accommodation can be made due to disability or any other protected characteristic at any time during the recruitment process by contacting People & Culture.

Job Type: Part-time

Pay: From $16.05 per hour

Work Location: Remote