Years of Overall Experience: 2-4 years (open to more than 4 years of experience)
Preferred Candidate Background: Fintech, banking or financial services
How will performance be measured: hitting business timelines and how strong their stakeholder management skills are
Selling Points of Position (CVP): Long-term opportunity, working with a larger team, lots of opportunity to learn about different areas of the bank
Summary Of Day-To-Day Responsibilities:
Customer: End-to-end facilitation of the agile processes
Drives continuous improvement and change, acting as a change agent to adapt processes to maximize productivity across work efforts
Engages appropriate stakeholders to identify and manage impediments to achieve outcomes of work commitments
Identifies agile team improvement opportunities and looks externally for best practices in order to increase team productivity
Makes sure there is no hidden work, ensuring that everything the agile team (e.g., pod) is working on is acknowledged and accounted for in the Product Backlog, protecting the team from distractions
Owns championing of agile practices and ceremonies
Provides advice and guidance to the agile team (e.g., pod), as required, regarding best practices in agile / the Bank Scaled Agile methodology
Ensures team adheres to 'Work In Progress Limits' established by the Product Owner, making sure the team is not working on too many stories/tasks at once, and helps them get into a flow of starting and completing work in a predictable manner
Encourages the Team to look for opportunities to support each other (e.g., focus on higher priority Stories that team members are struggling with)
Ensures a collaborative culture exists within the Team, promotes team building and ensures team engagement
Coordinates and facilitates ceremony logistics and ensures all Agile ceremonies/processes are held and all team members are present and on time in particular, the daily stand-up meeting
Ensures engagement of appropriate control partners
Works across the agile team (e.g., pod) to ensure required assessments, and information are accurate and update to date
Shareholder:
Adheres to enterprise frameworks and methodologies that relate to activities for our business area
Ensures respective policies/practices are well executed, meets business needs, complies with internal and external requirements, and aligns with business priorities
Facilitates work execution that is aligned to established cost, timing, deliverable and scope objectives
Adheres to enterprise governance to ensure that deliverables meet all the performance, quality and compliance standards and follow the approved methodology
Works directly with key stakeholders to remove impediments and help manage cross- team dependencies
Collaborates with Product Owner(s), Technology Lead(s) and Team(s) on Sprint planning, impediment removal, and Team execution
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
Protects the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
Employee/Team:
Participates fully as a member of the agile team (e.g., Product Group, Product Family), supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Provides thought leadership and/ or industry knowledge for agile execution and participates in capability building for the team and business unit
Keeps current on emerging trends/ developments and grow knowledge of the business, and agile related tools / techniques
Participate in personal performance management and development activities, including cross training within own team
Keeps others informed and up-to-date about the status / progress of committed work and / or all relevant or useful information related to day-to-day activities
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Leads, motivates and develops relationships with internal and external Agile teams to develop productive working relationships
Contributes to a fair, positive and equitable environment that supports a diverse workforce
Acts as a brand ambassador for the bank, both internally and/or externally
Breadth & Depth:
Experienced Scrum Master capable of supporting 1-2 simple to complex pods/agile teams
Comprehensive knowledge / expertise in own domain / field of specialty and working knowledge of broader related areas and supporting a small team of professionals assigned to agile teams
Requires full understanding of the Bank SA processes, procedures and systems
Can transition to Agile Coach I coaching role with appropriate training
Uses best practices and knowledge of internal or external business issues to improve efficiency of own and other teams
Helps resolve complex problems and is able to identify viable and often innovative options
Understands scaling characteristics
Begins to influence outside of immediate work and/or agile team
Shares knowledge, information, skills, and subject matter expertise among and across agile teams and ensures the timely communication of issues and encouragement of good working relationships with other functions and teams
Supports an environment where team freely escalates challenges; facilitates change through positive reinforcement of successes
Generally reports to Practice Lead and contributes directly to assigned Journey or Platform
Must-Have Hard Skills:
Strong knowledge within MS Office Suite
Experience using Jira and Confluence
At least 2-4 years of experience or more as a Scrum Master
Soft Skills:
Strong Stakeholder Management skills
Strong Change Management skills
Strong Facilitation skills
Nice-To-Have
Enterprise scaled agile project experience
Scaled Agile Scrum Master certification
Previous experience within fintech, banking or financial services