Job Description

Job ID R0005931 Date posted 07/28/2023

Summary

Embrace our motto of \xc3\xa2\xc2\x80\xc2\x9cScientists Helping Scientists\xc3\xa2\xc2\x80\xc2\x9d and join our Scientific Support Team! Leverage your broad technical expertise and communication skills to provide scientific support to internal and external customers on products and scientific topics. You will communicate directly with our customers, sharing scientific and technical advice and creatively troubleshooting to solve their problems. Beyond customer service, you will also design, develop, implement and deliver curriculum and training as part of our comprehensive suite of scientific support programs.

As a Scientific Support Specialist, you will develop and apply high-level technical skills and specialized knowledge on our immunology-related product lines. You will work closely and collaboratively with our teams in a fast-paced, stimulating, and rewarding environment, upholding the highest standard of customer service with high-quality, efficient, and effective scientific support.

#NonBench #LI-Hybrid



Duties and Responsibilities

Provide exceptional customer service and support to internal and external customers, ensuring customer requirements are accurately and promptly met while communicating relevant feedback and requests to necessary teams

Design, develop, deliver and maintain technical content for internal and external customers, including but not limited to: training curriculum, technical scripts, protocols, tech tips, and other content related to the immunology portfolio

Collaborate with cross-departmental functional teams such as Marketing, R&D, Sales, and Business Operations to support immunological products

Participate and assist in program-specific logistics, training and mentoring new team members, and experimental setup and demonstration as required

Knowledge and Qualifications

Post secondary degree in life sciences, preferably immunology

Broad scientific knowledge and significant hands-on laboratory experience - Experience in flow cytometry is required, experience in immune cell culture and/or immune functional assays is an asset

Adaptable and resourceful with an ability to find efficient and innovative solutions to customer challenges

Experience in customer service, client service, or teaching/training is an asset; excellent communication and interpersonal skills

Strong time management, and organizational skills with an ability to work independently and as part of a team

STEMCELL Technologies is a privately-owned biotechnology company based in Vancouver that helps power leading-edge life science research around the world. Scientists performing stem cell, immunology, cancer, regenerative medicine and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, ancillary reagents and contract assay services. We create novel, useful, standardized products of unfailing quality and deliver them to more than 70 countries via our many regional offices plus distribution centres in Vancouver, Seattle, Grenoble and Singapore.\xc3\x82 Driven by our love of science and our passion for quality, we see ourselves simply as \xc3\xa2\xc2\x80\xc2\x9cScientists Helping Scientists\xc3\xa2\xc2\x80\xc2\x9d \xc3\xa2\xc2\x80\xc2\x93 standing by our customers to provide outstanding products, technical support and training.\xc3\x82 We have over 1000 science-oriented employees globally, including 250 PhDs/MScs, with most others holding a BSc or engineering degree.\xc3\x82 STEMCELL is proud to be the largest Biotechnology employer in Canada.

This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.

STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada\xc3\xa2\xc2\x80\xc2\x99s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.\xc3\x82

As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.

NOTE: STEMCELL\xc3\xa2\xc2\x80\xc2\x99s\xc3\x82 vaccination policy requires that all candidates for this role be fully vaccinated against COVID-19 (including boosters), as currently recommended or required by local health authorities and public health orders, unless an exemption from this policy is approved through our accommodation request process.

To apply, please select the \xc3\xa2\xc2\x80\xc2\x9cApply\xc3\xa2\xc2\x80\xc2\x9d button below. You will then be directed to a login screen asking you to set up an account, which is required to apply.\xc3\xa2\xc2\x80\xc2\x8b\xc3\xa2\xc2\x80\xc2\x8b

Stemcell Technologies