Job Description

Permanent Part-Time

Position: Science Facilitator Core Part-Time

Reports to: Managers, Visitor Experience

Science World is a mission-based, charitable organization that supports the development of STEAM (Science, Technology, Engineering, Art & Design and Math) literacy across British Columbia. Our mission is

to ignite wonder and empower dreams through science and nature and our purpose is

Science for All.



Our Science for All strategy is to revitalize Science World with a substantial capital plan to replace critical infrastructure, enhance the visitor experience and develop new content across all our channels under the themes of Regeneration of the Planet, Human Health, and Inclusion. Our plan is to ensure that people throughout British Columbia, especially under-represented communities, have access to high quality, informal STEAM learning. Through our onsite, online and outreach programs, Science World seeks to spark curiosity and wonder in STEAM and support development of talent across communities in the province.



As part of our team, you will join a diverse community that acknowledges everyone's unique talents and empowers people to do what is right for our visitors, our members, our volunteers and each other. You will work in an environment where we believe in developing our employees and growing their strengths, while focusing on our values:

Curious, Playful, Inclusive, Relevant

and

Collaborative

.

Position Description:

Under the direction of the Managers, Visitor Experience, you will provide a range of services and educational programs at Science World. As a Science Facilitator, your responsibilities include (but are not limited to), providing daily customer services, facilitating hands-on science activities and gallery interactions, delivering school programs, presenting live science shows, supporting daily care and maintenance of our animal ambassadors, and the implementation of safety and security procedures. You will assist in the smooth operation of all our visitor experiences, working as a team to ensure the building is well maintained and operational. You will model a positive, solution-focused approach in your daily work and work as an engaged and collaborative team player across all functional departments.

Important Availability Commitment:

This position requires maintaining an availability of at least 90 hours per month, including Sundays, Mondays, Fridays, and Saturdays, as well as holidays, school breaks, and occasional evenings and early mornings.

As a facility, Science World is generally open to the public seven days a week, with some extended evening hours in the summer months. Hours of work and other related requirements will be scheduled according to business needs, and this may include special events on evenings, weekends, and holidays.



The anticipated start date for this role is

September 2, 2025.

Who are we looking for?

We are looking for someone who loves working with people and is passionate or curious about science. You are a customer service driven team player, who is excited to provide our visitors with friendly, fun, awesome, 'wow', memorable experiences. You look forward to interacting with visitors for the majority of your time, providing them with exciting learning opportunities. Through curiosity and playfulness, you will encourage lifelong learning. You are flexible and can understand the Visitor Experience Team's importance in Science World's daily operations, helping to ensure a safe, clean, and secure environment. You are comfortable working with colleagues in different departments to help meet our shared goals. You feel confident role modelling a positive, solution-focused approach in your daily tasks, and can work as an engaged and collaborative team player.

Key Responsibilities:

Provide our customers with friendly, responsive service Provide our customers with a fun, awesome, wow, memorable, "out of home" experience Positively influence attitudes towards science and technology through facilitating hands-on science activities, demonstrations, exhibit interpretation, gallery interactions, delivering school programs, and presenting live science shows Ensure a safe, clean, secure environment for our customers Ensure that galleries are well maintained and operational and provide feedback on customer interaction Assist in the smooth operation of all visitor experiences and ancillary services Support daily care and maintenance of our animal ambassadors Operate within the philosophy, culture and values of Science World Perform other related duties as required to fulfill any changing business needs of this role

Qualifications:

A minimum of a High School diploma, some post-secondary education is preferred Background in science, interpretation, education, or customer service is preferred Previous experience working in museums, customer service, or other relevant experience Must be an engaged, responsive and respectful team player capable of working in a dynamic team environment Excellent customer service skills and experience working with the public of all ages, including early learners Proven ability to speak and perform before audiences of varying size and composition Interest in learning animal care procedures Strong ability to think logically, methodically, and creatively Proficient in Microsoft Office 365 applications, including Outlook, Word and Teams Required to work outside in all weather conditions Must be physically able to safely lift at least 12kgs

Must be

available

to work

90 hours per month, including Sundays, Mondays, Fridays, and Saturdays, as well as holidays, school breaks, and occasional evenings and early mornings

This is a unionized position represented by CUPE 1004. The compensation rate is $21.28/hour.



After successfully completing probation, will be eligible to join the Voluntary RRSP/TFSA Plan and receive paid time off (sick, wellness days).


Do you feel you have not met every requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification in the job posting.


Science World is committed to creating a diverse and inclusive environment so we strongly encourage you to apply even if you do not believe you meet every single qualification outlined, as you may have transferable skills that would be an asset to our team.

Please apply by

Sunday, August 3, 2025

As part of your application, please upload a cover letter, resume and contact information for three professional references.

All offers are subject to satisfactory completion of reference and police criminal record checks.*


We would like to thank all candidates. However, only those selected for an interview will be contacted. *