Job Description

New Directions is a social service agency offering a wide range of resources and services that foster people\xe2\x80\x99s hopes and dreams in their communities. Child Home Services (CHS) is one of the many service areas within New Directions. This service area offers a range of home supports (i.e., family supports, foster home, group care homes, individualized homes, independent living, mentored living) to children, youth, and families who are dealing with challenges related to the experience of trauma and/or living with a disability. This is a new hybrid position with a combination of remote and in-office work, shift rotation, and every other weekend, to support the On Call team. Shifts will be 8-12 hours in length, anytime from 8am to Midnight (see sample below). Responsibilities of the Scheduling Resource Administrator include (but are not limited to):

• Collecting and organizing availability from all casual staff to match with open shifts monthly and to prepare lists of available staff for same-day reassignments/call-ins

• Scheduling shifts for casual staff monthly and finalizing the monthly schedules (filling in open shifts with casual staff after the Fulltime/Part time staff are assigned shifts from the Home Supervisors)

• Accepting same-day \xe2\x80\x9ccall-ins\xe2\x80\x9d from staff (e.g., calling in sick) \xe2\x80\x93 for all staff in the homes

• Assigning/locating available staff to fill in shifts resulting from the same-day call-ins.

• Provide administrative, reception, data entry and clerical services, requiring knowledge of different reporting mechanics, compliance requirements, internal/external procedures.

• Assist in developing and managing edits to the on-call schedules.

• Assist with staff scheduling upon request.

• Assist in processing invoices, including a range of internal/external transactions with our service providers.

• Assist in developing and editing a variety of internal forms.

• Assist in maintaining our CHS specific SharePoint site.

• Attend CHS specific meetings and takes minutes.

The successful candidate will have:

• Completion of high school or equivalent and additional business administration training from a recognized college or institution.

• Minimum of two (2) years of experience in administrative roles that handle confidential information.

• Previous experience with scheduling in the social service sector is considered an asset

• Defined remote work space/home office

• Strong computer and data entry skills, with a minimum 60 w.p.m. typing in Microsoft Word, proficiency with Microsoft Excel and the full Microsoft Office Suite, and the ability to continuously learn new database processes. Experience working with SharePoint (or similar) and PowerPoint is considered an asset.

• Ability to self-manage time and balance work in order to meet strict timelines for the completion of tasks and competing priorities.

• Strong organizational skills, a keen attention to detail, and the ability to maintain strict confidentiality.

• Clear and concise verbal and written communication skills and a demonstrated ability to be diplomatic in handling all situations.

• Effective problem-solving ability and excellent customer service skills.

• The ability to work independently and as a part of a team.

The salary range for this 80-hour bi-weekly position is $15.89 to $22.25 per hour (equivalent to $33,051 to $46,280 per annum), dependent upon education and/or experience of the successful candidate. This is a one-year term position. The successful candidate will be subject to Criminal Record, Child Abuse Registry, Prior Contact, and Adult Abuse Registry Checks. Interested candidates may forward their cover letter and resume by April 16th 2023 to: Recruitment Team New Directions for Children, Youth, Adults & Families 500 \xe2\x80\x93 717 Portage Avenue, Winnipeg, MB R3G 0M8 Email: employment@newdirections.mb.ca Please include posting #APR-CHS-0049-23 in the subject line of your email Applicants who are Deaf or Hard of Hearing are encouraged to apply directly to employment.DeafHH@newdirections.mb.ca, for an accessible application and selection process. We thank all applicants for their interest in New Directions; however, only those selected for an interview will be contacted.