Job Description

Are you looking for a professional position in an evolving healthcare industry? Are you an organized professional who thrives on problem solving to maximize effectiveness of your resources?

Remember When Healthcare is actively seeking a Scheduling Coordinator to join our team. With decades of combined experience, our office team will be working diligently alongside you to ensure the proper supports are in place to be effective at delivering consistent and reliable services on schedule.

You would play an integral role in the service delivery of critical homecare supports for Nova Scotians who rely on Remember When Homecare Ltd. to maintain independence. Effectively scheduling appropriate caregivers to clients in their respective regions, you will ensure positive homecare experiences for our clients and their families in homes and in care facilities.

Join our team of professional and reliable employees dedicated to communication and collaboration. We are actively seeking a Scheduling Coordinator who embodies respect, accountability and can provide person-centered care according to individualized needs. We are looking for individuals who can see beyond a clients' disease or disability and help to empower the person within through consistency, meaningful connection and continuity of care. If you're ready to make a difference, we invite you to apply now!

We welcome candidates who identify as members of equity-deserving groups.

Hours Of Work:

Monday -Friday, Weekends and Holiday relief

What We Offer:

Competitive compensation package Professional mentorship and coursing through various municipal, provincial, and federal business partnerships and memberships Opportunities to grow your career within Remember When Homecare Ltd. Supportive onboarding program, mentorship and ongoing learning and development to continuously advance your skills

Primary Responsibilities:

Use scheduling software effectively to fulfill clients' care plans according to client preference and caregiver availibility Communicate and provide caregivers with accurate schedules on a monthly basis Ensure caregivers are scheduled effectively and efficiently Communicate, in a timely manner, with clients and families when schedule challenges arise, and problem-solve effectively to fulfill shifts using alternative dates/times Maintain accurate records of care provider availability and ensure continuity of care whenever possible Maintain accessibility by phone and email for clients, caregivers, and management Maintain and prioritize positive relationships with caregivers, clients, and their families Liaise with team members to share client and caregiver feedback Resolve or escalate, as required, client concerns and/or issues Ensure accurate, timely documentation and/or phone calls, both external and internal Enter all critical and relevant information into the system for appropriate follow-up and documentation record keeping

Qualifications:

Must have prior scheduling experience Must have good computer skills and be proficient in using a computer and cell phone Demonstrate exceptional communication, using professional etiquette Be able to remain composed in stressful situations Combine strong interpersonal skills with problem-solving abilities Be self-directed as to manage time and priorities effectively Homecare knowledge or a healthcare background will be considered an asset Must have clear criminal record check and clear vulnerable sector check prior to hire
Job Type: Full-time

Pay: $20.00-$26.00 per hour

Benefits:

Company events Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match
Ability to commute/relocate:

Bedford, NS: reliably commute or plan to relocate before starting work (required)
Experience:

Scheduling: 1 year (required)
Language:

English (required)
Work Location: In person