Job Description

Description :

Scheduling Coordinator - 18 Month Contract (Mat Leave Coverage) - Calgary, AB

CBI Health is Canada\'s leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care / telehealth. With over 12,000 dedicated staff supporting over 800 communities across the country, we deliver proven outcomes that meet the evolving healthcare needs of Canadians.

Reporting to the Director of Operations or designate, the Care Coordinator is primarily responsible for scheduling, coordinating and providing direction for field employees in the delivery of after hours services. The Coordinator works within and promotes a positive team environment and communicates effectively with all members of the team.

Your role

• Ensure that the field employee understands their role, care to be provided and is competent in providing required care Use the scheduling software provided to its fullest capacity to create efficiencies in all aspects of the coordinators role as per specified standards
• Manage requests for service and coordinate assignment of care
• Manage changes to service provision
• Maintain knowledge of field employee\xe2\x80\x99s work preferences, availability and competencies
• Maintain electronic client and field employee\xe2\x80\x99s files where required
• Document professionally, appropriately, and in a timely manner Interact with clients to:
• Identify their needs and preferences
• Inform them of whom the field employee will be
• Inform them of day/time service will be provided
• Ensure that they are satisfied with the quality of care being provided
• Resolve concerns Document client concerns for follow up with referring agencies
• Knows and adheres to the formal and informal departmental goals, standards and policies and procedures
• Work collaboratively with Field Supervisors as necessary and document for follow up as required
• Participate in office meetings and additional training as required
• Work with an awareness of health and safety and cooperate towards improved health and safety conditions at work.

What you will need to be successful

Proficiency in Microsoft Office Suite, and the ability to learn new programs specific to the business

Demonstrate excellent telephone etiquette

Scheduling experience preferably in the health care field is considered an asset

Be able to empathize with the complexity and difficulty of each client or field staff situation

Be a detail-oriented, adaptable and customer - focused team player

Must have the ability to work in the office - this is not a remote position

Effective communication skills both verbally and in writing

Join us at CBI Health \xe2\x80\x93 where working together makes great things happen.

To learn more about CBI, please visit www.cbihealth.ca

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

#HHWEST

CBI Health