Job Description

We are seeking a detail-oriented and organized

Scheduling and Client Data Operator

to support our Scheduling department at

Assisted Living Southwestern Ontario (ALSO)

in coordinating and maintaining client and employee schedules. This role is ideal for someone with strong organizational and problem-solving skills and thrives in a fast-paced, client-focused setting. The successful applicant will be scheduled to work

weekends only

, however they will have the ability to pick up extra shifts when available.

Under the general supervision of the People Systems and Optimization Manager, the Scheduling and Client Data Operator for ALSO will have responsibilities and duties including, but not limited to the following:

Principle Activities and Requirements

1. Scheduling

Establish, coordinate, and maintain client and employee schedules using digital software platform. Input, revise, and update employee work and training schedules based on client needs. Implement schedule revisions in accordance with shift replacement protocols and the Collective Bargaining Agreement.

2. Data Management

Process, and enter client intake data and schedule changes, including additions and deletions, using Excel and home healthcare software. Manage time off requests and leaves of absence for frontline staff. Ensure timely shift coverage for all frontline vacancies.

3. Communication and Collaboration with Teams

Maintain clear and consistent communication with the management and frontline teams to ensure accurate and timely scheduling and service delivery. Collaborate with management to resolve absentee events, service delivery issues, and schedule revisions. Support management in addressing staff and client concerns, ensuring clear and professional communication.

Skill and Effort Factors:

What You Bring

Post-secondary education in Administration or a related field. Proficiency in general information technology (IT) systems and Microsoft 365. Strong organizational, communication, and problem-solving skills. Ability to deliver high-quality customer service in a dynamic environment. Attention to detail and accuracy in data entry. Commitment to confidentiality and ethical handling of sensitive information. Clear Police Clearance.

Preferred Qualifications

Proficiency with AlayaCare or other digital client and staff scheduling software. Familiarity with call center platforms. Experience in scheduling, workforce coordination or administrative support. Proficiency in both official languages or other languages is considered an asset.

Physical Demands:

This position is primarily mentally demanding rather than physically strenuous. However, the role does require the ability to perform certain physical tasks on a regular basis, including:

Prolonged periods of sitting, especially during administrative work and meetings. Occasionally walking and standing. Repetitive movements such as typing, mouse use and other computer-related tasks. Light lifting or carrying office materials. Basic physical motions, such as bending, reaching and twisting may be required occasionally.

Health and Safety:

Work in compliance with the Occupational Health and Safety Act and ALSO health and safety policies and standards Utilize universal precautions for infection control Utilize safe body mechanics at all times Wear protective clothing if required, including safe footwear Report and remove unsafe equipment immediately Report any workplace hazards immediately

Why Join ALSO?

Inclusive Culture

- Work in a diverse and welcoming environment where your voice matters.

Flexible Hours

- Scheduling options that support your lifestyle

Professional Development

- Access training, workshops, and growth opportunities to advance your skills and career

Supportive Work Environment

- Join a team that values quality, respect, and collaboration

Employee Assistance Program

- Confidential support for personal and professional challenges

Recognition and Rewards

- Your contributions are valued and celebrated through formal and informal recognition programs

ALSO values the diversity of our team and the communities we serve. We strive to create a workplace where individual differences are respected, appreciated, and fully utilized. We encourage applicants from all backgrounds, especially those from underrepresented groups including disabled, Indigenous, male, and trans individuals.

We are committed to an inclusive and accessible work environment. Accommodations are available during the recruitment process and throughout employment, in accordance with applicable laws, to support dignity, independence, and equal opportunity. Please contact HRGroup@ALSOgroup.org should you require accommodations during the recruitment process.

Job Types: Part-time, Permanent

Pay: From $21.05 per hour

Expected hours: 16 per week

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Application question(s):

Are you available to work days on weekends?
Experience:

scheduling or call center: 1 year (preferred)
Location:

Windsor, ON N9A 5S7 (preferred)
Work Location: In person