Job Description

Scheduler/ Customer Service Representative

At

Gagnon Overhead Door Ltd.

, we take pride in delivering quality products and reliable service to our customers across New Brunswick. Our team is growing, and we're looking for a Scheduler/ Customer Service Representativewho's organized, dependable, and thrives in a fast-paced environment.

If you're passionate about helping people, love keeping things running smoothly, and have strong communication and coordination skills , we want to hear from you!

About the Role

As a

Scheduler/CSR

, you'll be the key point of contact for our customers and technicians, handling service inquiries, scheduling repairs and installations, and ensuring our technicians have everything they need to succeed in the field. You'll balance customer service excellence with strong attention to detail and problem-solving to keep our operations efficient and our customers happy.

What You'll Do

Be the first friendly voice customers hear, answer calls, emails, and inquiries with professionalism. Schedule service calls, repairs, and installations, ensuring routes are optimized and timelines are met. Communicate clearly with technicians and customers to coordinate appointments and follow-ups. Enter and maintain accurate data in our CRM system. Handle customer concerns promptly and find effective solutions. Work closely with the Office Manager and field teams to ensure smooth daily operations.

What You Bring

Experience:

1-2 years in scheduling, customer service, or administrative coordination (experience in logistics, trades, or service industry is an asset).

Education:

High school diploma or equivalent (post-secondary in business, logistics, or administration preferred).

Language:

Bilingual (English/French) is required.

Skills:

Excellent communication and interpersonal skills. Strong organization, attention to detail, and multitasking abilities. Proficiency with Microsoft Office and CRM software. Ability to stay calm under pressure and adapt to changing priorities. A positive, professional attitude and a genuine commitment to customer satisfaction.

Why You'll Love Working Here

Supportive, team-oriented workplace. Opportunities for professional growth and training. Competitive pay and benefits. Be part of a reputable company that values quality, integrity, and teamwork.

Working Conditions

Office-based role with frequent phone and computer use. Monday-Friday schedule. Comfortable, professional office environment.

How to Apply

If this sounds like you, we'd love to meet you!
Apply today by submitting your

resume.

Gagnon Overhead Door Ltd.

Proudly serving our customers with quality and reliability since 1977.

Job Type: Full-time

Pay: $22.00-$26.00 per hour

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking RRSP match Vision care
Work Location: In person