Job Summary:
Come work as a Scheduler with Vancouver Coastal Health (VCH)!


Vancouver Coastal Health is looking for a Scheduler/Coordinator to join the Home Support team in Vancouver, BC. Apply today to join our team!


As a Scheduler/Coordinator, Home Support Service; you will:

• Perform a variety of scheduling and clerical support functions.
• Develop and coordinate Home Support Service schedules by preparing and adjusting schedules in accordance with care plans and applicable collective agreement.
• Communicate with and schedule Community Health Workers and designated Home Support Staff and maintains timekeeping records.
• Respond to inquiries related to the delivery of Home Support Services.
• Exhibit proficiency in the use of Home Support scheduling software and acts as the Super User to respond to questions and provide assistance to team members as needed.
• Determine orientation and training requirements and provide orientation/training for new staff.
• Utilize on-line systems and/or completes appropriate documentation to process employee transactions such as employment requisitions, transfers, requests for vacation, leaves of absence and terminations.
• Participate in project work related to Home Support and Scheduling by coordinating the completion of project steps and tracking and reporting on status.
• Assist in the development, standardization, roll out, implementation, education and ongoing maintenance of standard operating procedures, policies and other related documents.

Qualifications:
Education & Experience

• Grade 12, plus three years\xe2\x80\x99 recent related experience supervising, coordinating, preparing and adjusting home support schedules and performing administrative functions related to scheduling and the dispatch environment or an equivalent combination of education, training and experience.

Knowledge & Abilities

• Ability to keyboard 5000 keystrokes per hour.
• Working knowledge of applicable collective agreements.
• Demonstrated ability to work under pressures, to multi-task, to work independently with minimal direction.
• Ability to supervise.
• Ability to prioritize work.
• Ability to schedule Home Support Workers for client visits.
• Ability to take initiative, anticipate potential problems/conflicts and take appropriate action.
• Ability to establish/maintain satisfactory work relationships with staff.
• Ability to maintain confidentiality.
• Ability to communicate effectively both verbally and in writing.
• Physical ability to carry out the duties of the position.
• Ability to organize work.
• Ability to operate related equipment.
• Proficiency in the application of software programs (Outlook, Word, Excel, PowerPoint).
• Demonstrated skill in respectful, diplomatic and tactful communication
• Demonstrated ability to remain calm when communicating in difficult situations.

Closing Statement:
The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per the current Public Health Orders (Long Term Care/Seniors Assisted Living Provincial Health Officer Order and the Health Sector Order), as of October 26, 2021, all employees working for Vancouver Coastal Health must be fully vaccinated for COVID-19. Proof of vaccination status will be required.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

Diversity, equity, and inclusion are essential to our goals of creating a great place to work and delivering exceptional care. We acknowledge and accommodate unique differences and ensure special measures are in place so that all prospective and current employees are given an opportunity to succeed.

We are committed to building a representative workforce and encourage applications reflecting diversity of sex, sexual orientation, gender identity or expression, racialization or ancestry, disability, political belief, religion, marital or family status, age, and/or status as a First Nation, Metis, Inuit, or Indigenous person.

Vancouver Coastal Health is proud to be recognized as one of Canada\'s Top 100 Employers in 2023.

Only short-listed applicants will be contacted for this posting.



***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.