Job Description

Who We Are Looking For:

Are you the kind of person who sees the moving pieces, and knows exactly how to bring them together? Do you love helping others succeed by quietly holding everything (and everyone) in place?

Do you have strong interpersonal and persuasion skills that 'enroll' caregivers and clients to deliver the best outcome for each, communicating solutions with enthusiasm, care and compassion!

You are organized, empathetic, and calm under pressure. You're someone who understands that great care doesn't happen by accident. It's the result of thoughtful coordination, strong systems, and people who truly care. At Hero Home Care, we believe that 'Happy Humans and Healthier Communities' are built by those who commit to doing the small things with intention. You're one of those people.

You're a connector.

A communicator. A problem-solver. You get it DONE! You thrive in a fast paced environment where every message, every follow-up, and every check in makes a difference. You've mastered the art of staying close, close to your team, to your clients, and to the mission.

Whether you're triaging care needs, updating care plans, matching the right caregiver (we call them Heroes) to the right client, or ensuring we're meeting our obligations with excellence, you bring a sense of calm and clarity to everything you do. You're the behind the scenes heartbeat of the care team, making sure the compassionate, personalized, exceptional care that we promise is delivered day in and day out.

You believe that people come first, and it shows in your thoughtful communication and your commitment to supporting both clients and caregivers. You go above and beyond, not for recognition, but because you take pride in doing things right. You're detail oriented, tech-savvy, and process minded. You're always looking for ways to improve how we serve.

At Hero Home Care, we live by our values.

People Come First:

We don't just recruit caregivers, we hire heroes. Because we know it's people that make the home care business tick. We put people first, our team members and our customers. We treat all people equally and celebrate diversity. We communicate openly and honestly. And when it comes to our team members or customer's health and happiness, we keep the focus clear.

Commit To It:

We're in the business of caring for others, so that means we're in the business of making quality decisions and doing whatever it takes to fulfill our purpose of creating happy humans and healthy communities. We do what's right, not what's easy. We also appreciate that at the community level, we're only as good as our word. We see things through and walk our heroic talk.

Go Above & Beyond:

Our heroes know they will be called upon to deliver above and beyond. But it's not just about energy - which we have a lot of! - it's about inspiration. We think creatively and bring joy to the work because we love serving others and the community. Some days it's about preparing a delicious meal - other days it's about replacing the elastic waistband in a customer's favorite pajamas (true story).

We Do 1% Better:

In life, there are rarely silver bullets and one-size-fits-all solutions. So instead, we commit to the journey of continuous improvement. Lasting change through small improvements one day at a time. We want to lead our industry because our industry needs a hero. We are open to coaching and receiving feedback because when we grow our customers and communities do better.
We invest significant time and energy into training you so you quickly become an expert on our scheduling platform. You'll work closely with Care Managers, clients, and Heroes to make sure our care feels seamless and our clients feel seen. You'll help us deliver on our promise. To create more moments that matter for our clients and their families.

If you're the kind of person who finds joy in supporting others, takes pride in operational excellence, and wants to be part of a purpose driven team that truly cares, we'd love to connect with you.

Roles & Responsibilities:

Utilizing match making criteria to schedule caregivers based on client needs and preferences Finding replacement caregivers as needed to cover vacation requests or sick leave Answering live calls and providing great customer service Booking appointments for Care Managers and others staff in the office Private intakes, booking care consults, introductory visits & follow up with prospective as well as current customers Shift reporting support for payroll Supporting care teams in the community through strong, consistent communication regarding any issues or concerns throughout the day Liaising with our Talent team to determine staffing needs and caregiver performance Any other related duties as needed

Position Requirements:

At least 1 year of experience in scheduling caregivers, HCAs, community workers or nurses Experience in the healthcare field is an advantage Professional communication skills: Oral and written Ability to work on software and online tools Ability to work in a team as well as individually Can work a minimum of one weekend day per week Available for on call shifts (paid flat rate as bonus for on call shifts)

Shifts:

5 days (40 hours) a week Shifts will include at least one weekend day Shift rotations applicable as per operational needs

Benefits:

Growth opportunities Extended Health Benefits

COVID-19 Considerations:

Our employees' and our client's safety are the utmost importance to us! All Covid-19 precautions are followed.
Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

Casual dress Extended health care On-site parking Paid time off Wellness program
Ability to commute/relocate:

North Vancouver, BC (V7M): reliably commute or plan to relocate before starting work (required)
Language:

English (required)
Work Location: In person