Job Description

JOB INFORMATION

Requisition ID:

11684

Number of Vacancies:

1

Department:

Information Technology Services Department

Salary Information:

$ 77,259.00 - $ 96,587.40

Pay Scale Group:

07SA

Employment Type:

Regular - Hybrid

Weekly Hours:

35

Off Days:

Saturday - Sunday

Shift:

Day

Posted On:

September 11, 2025

Last Day to Apply:

September 25, 2025

Reports to:

Senior Director of Enterprise Services



The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC's legacy of delivering service to hundreds of millions of customers a year. The TTC's new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:



Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.



Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.



The full Plan can be viewed on ttc.ca.

Career Opportunity

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Our Information Technology, Services (ITS) Department is looking for SAP Program Assistant to join their team!

What You Will Do

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Reporting to the Senior Director of Enterprise Solutions, you will serve as the SAP Program Assistant responsible for the within the ITS Department. In this role, you will ensure that all program deliverables are aligned with SAP methodology--whether cloud-based or on-premise--and that governance structures are supported to maintain consistency and accountability across the organization.



You will take the lead in organizing and facilitating key program activities, including sponsor and steering committee meetings, business workshops, and stakeholder communications. You will also support procurement processes by preparing and managing Requests for Proposals (RFPs) and Statements of Work (SOW), ensuring alignment with project objectives and timelines.



A critical part of your role will involve tracking and reporting on program progress. This includes monitoring issues, risks, costs, resource allocation, and procurement status to ensure transparency and informed decision-making. You will develop and maintain standardized reporting tools, templates, and centralized documentation repositories to support efficient program execution.



Collaboration will be essential, as you will work closely with cross-functional teams--such as development, configuration, security, testing, and system administration--to ensure seamless integration throughout the SAP lifecycle. You will also provide subject matter expertise on internal ITS processes, identifying opportunities for process reuse and integration to enhance operational efficiency.



You will support both internal and external audits related to SAP program delivery and prepare executive-level presentations and reports for sponsors and governance bodies. Additionally, you will promote the SAP program through internal communications and updates to the SAP TTC website, helping to build awareness and engagement across the organization.



Your responsibilities will also include budget oversight, with regular assessments of financial performance against approved funding to ensure fiscal discipline. You will contribute to the development and implementation of reporting standards and mechanisms that capture program risks, issues, and both qualitative and quantitative benefits.



You will demonstrate behaviors that support diversity, inclusion, and a respectful work and service environment that is free from discrimination and harassment. You will help remove barriers and accommodate employees and customers within your area of responsibility, in accordance with the TTC's commitments and obligations under the Ontario Human Rights Code (OHRC) and related orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC policies.



Participate in the TTC Customer Service Ambassador Program.

What Skills Do You Bring

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Use office technology, software and applications Communicate in a variety of mediums

What Qualifications Do You Bring

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A University Degree, or College Diploma in a related discipline, or a combination of education, training, and experience deemed to be equivalent. Proven experience in program or project coordination, preferably within SAP or large-scale ERP environments. Strong understanding of SAP methodology and program governance. Excellent organizational, communication, and stakeholder management skills. Proficiency in project management tools and reporting systems. Ability to manage multiple priorities and work collaboratively in a fast-paced environment. Knowledge of procurement processes including RFP and SOW development. Must have or be able to rapidly acquire and maintain a comprehensive understanding of the Ontario Human Rights Code and related accessibility legislation, Occupational Health and Safety Act, and applicable TTC policies including but not limited to Respect and Dignity and Workplace Violence.

What We Offer

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Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.



One of the great benefits of being a full-time TTC employee is becoming a member of the TTC defined pension plan.



A comprehensive package that covers health, dental, vision and more.



Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.



A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.

Commitment to EDI

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The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570. Any information received related to an accommodation will be addressed confidentially.



The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.