Job Description

Full-Time | Leadership Role | Must Have Sales & Leadership Experience

Are you the kind of person who walks into a business and instantly notices what needs to be fixed, organized, or improved? Do you love systems, structure, communication, and making a space run like a well-oiled machine?

If so, our salon may be the perfect home for you.

We are looking for a full-time Operations + Front Desk Lead who can lead our guest experience, keep the business running smoothly every single day, and support our team with a calm, positive, professional presence. This is NOT a receptionist job. This is a leadership + operations position for someone who wants to grow with us long-term.

If you thrive in fast-paced environments, love solving problems, and take pride in creating order, consistency, and exceptional guest care, keep reading.

WHO THIS ROLE IS FOR

Take ownership and pride in your work Notice details most people overlook Stay calm when things get chaotic Love structure, lists, systems, sales goals and efficiency Prefer to lead through organization rather than "being the boss" Enjoy supporting a team and making their jobs easier Are tech-comfortable and enjoy learning new software Light up when the salon looks clean, calm, "like new," and on-brand Are the friend who always knows what time things start and who's bringing what This is for someone who enjoys leading from the front desk, not sitting in a back office.
POSITION SUMMARY

Lead the guest experience from first contact to checkout Manage the daily operations of the salon Oversee scheduling, systems, POS, and inventory Maintain a "like new" appearance throughout the salon Support the team through communication, organization, and leadership Keep the front desk running smoothly, confidently, and consistently Handle back-end operations (inventory, reports, software, maintenance) You are the person who makes the salon run beautifully and ensures every guest and every team member feels taken care of.
KEY RESPONSIBILITIES

Guest Experience & Front Desk Leadership

Check in/out guests using on-brand scripting Manage guest messages (phone, email, text, DM) Ensure every guest prebooks their next appointment Update all CRM notes accurately Maintain front desk + retail area (clean, stocked, organized) Handle escalated guest issues with professionalism
SALON OPERATIONS

Perform daily salon walk-throughs ("like new" standard) Complete facility checks (lights, filters, minor repairs) Manage POS updates (staff profiles, services, products) Maintain scheduling accuracy Update consultation forms, discount codes, and rewards Handle time clock errors and staff attendance updates Manage voicemail, holiday schedules, and online booking settings
COMMUNICATION & TEAM SUPPORT

Respond to Slack and Asana within 24 hours Manage time-off requests and update calendars Provide weekly updates to leadership Assist with onboarding tasks for new hires Support the team during busy times
REQUIREMENTS

Previous leadership & sales experience Strong multitasking & communication skills Tech-proficient (POS systems, Google Workspace, Slack, Asana) Calm, organized, positive, solutions-focused Able to uphold brand standards and enforce accountability Enjoys both guest-facing and behind-the-scenes work
COMPENSATION

Competitive hourly pay based on experience

WHAT YOU'LL LOVE ABOUT US

A supportive, drama-free, culture-driven environment A leadership team that invests in your growth Clear systems, expectations, and training A team who wants you to succeed A clean, organized, beautiful workplace Opportunities to learn, lead, and be promoted
TO APPLY

Please submit your resume to info@cclashandbrow.com

A short message sharing why you're a great fit for this leadership role Your availability Salary expectations
Applications without a message will not be considered.

FINAL NOTE

We are not looking for "just anyone." We are looking for the right person, a leader, a communicator, and someone who truly enjoys helping a business run at a high level.

If you read this and feel excited, aligned, and seen, you're likely the perfect fit.

Job Types: Full-time, Permanent

Pay: $20.00-$24.50 per hour

Expected hours: 30 - 40 per week

Work Location: In person