Job Description

Job Title: Salesforce Loyalty Cloud Technical Lead- Hybrid
City: Toronto
State/Province: Ontario
Posting Start Date: 12/11/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
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Design and implement comprehensive loyalty programs, including multi-tier memberships, earning and redemption rules, point expiration, promotions, and partner programs for complex business requirements. Develop and configure robust solutions using Salesforce Loyalty Management Cloud, Marketing Cloud, and Service Cloud to support omni-channel engagement and event-driven architectures for loyalty rewards and redemptions. Architect and implement real-time integrations using REST/SOAP APIs and Salesforce Platform Events to connect with external systems such as POS, payment gateways, CRM, and partner portals. Build and customize loyalty features using Apex, Lightning Web Components (LWC), Triggers, Flows, and OmniStudio to meet specific business needs and handle high-volume loyalty data. Design scalable data models for transactional loyalty data (earning, redemption, balances) and optimize data flows using ETL processes. 6. Create Loyalty Dashboards: Build and customize Einstein Analytics/Tableau CRM dashboards to provide insights into key loyalty metrics like active members, redemption rate, and breakage. Implement CI/CD pipelines using tools like Gitlab, Bitbucket, Azure DevOps, or Copado, and manage a comprehensive release strategy for parallel loyalty program development. Lead automated unit testing, regression testing, and security best practices. Ensure compliance with PII data protection and GDPR/CCPA for financial and data handling. Act as a subject matter expert, mentor junior team members, and conduct technical design reviews to resolve escalations and drive critical technical decisions. Possess preferred certifications such as Salesforce Loyalty Management Consultant, Platform Developer, Application Architect, or Integration Architect.
This is a Hybrid role and require 3-4 days/week working from Toronto Office


Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicates including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis.. Wipro provides equal opportunities to all and values diversity.



Mandatory Skills: Salesforce Data Architecture &Management .

Experience: 5-8 Years .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.