Job Description

The YMCA of Southwestern New Brunswick responds to critical social needs in the community and works to provide solutions. By nurturing the potential of children, youth and adults, the YMCA connects people to life-building opportunities, as well as to each other and enhances their quality of life.



The YMCA of Southwestern New Brunswick offers diverse programs at 20 locations in the city and surrounding municipalities. There are 450 employees and 500 volunteers. If you don't have a Y story yet - now is your opportunity to get involved. We invite you to see what the power of belonging can do for you, your career and your community.



Newcomer Connections is a crucial pillar within the YMCA family. Established in 1993, Y Newcomer Connections is a leading immigrant settlement Centre focused on creating connections that will transform our community into a lasting, healthy home for immigrants from around the world and from all walks of life.

The Opportunity

As the Salesforce & Client Data Specialist, you will play an essential role in ensuring that Newcomer Connections team have the data, systems, and reports they need to serve newcomers effectively and meet funder requirements.



In this role, you will support the administration and day-to-day operations of our Salesforce CRM system and other client data systems. You will work closely with staff across the Newcomer Connections team to maintain accurate data, generate reports, support system users, and help us continuously improve how we capture and share the stories and outcomes of our work.



If you are detail-oriented, tech-savvy, and passionate about using your data skills to make a real community impact, we encourage you to apply and bring your expertise to our mission-driven team.



This is a full-time position based at the Saint John Regional Y. Hours will generally fall Monday to Friday, with some flexibility required to support program or reporting needs.

Responsibilities

Salesforce CRM Administration and User Support

Serve as the project lead for Salesforce CRM projects and related initiatives. Assist the GM of Newcomer Connections in setting project timelines and deliverables. Act as the primary liaison to external Salesforce teams and consultants. Provide day-to-day end-user support for the CRM, ensuring staff can enter and access data effectively. Create and manage user accounts, profiles, permissions, and groups. Train and onboard new staff and provide refresher training for existing users. Develop and maintain procedures that maximize CRM usability and data quality. Troubleshoot system issues and coordinate solutions promptly.

Data Entry, Reporting, and System Maintenance

Support Newcomer Connections staff with timely, accurate client data entry in Salesforce, iCARE, and other required databases. Complete bulk data imports/exports and ensure data integrity across systems. Generate regular statistical reports for internal teams and external funders. Develop and maintain dashboards, custom fields, workflows, validation rules, and flows. Perform data clean-up, de-duplication, and ensure compliance with data privacy standards. Assist managers with analytics, report design, and funder reporting. Maintain client confidentiality and uphold organizational data protection policies.

Additional Responsibilities

Compile and submit monthly reports to the Manager, and Newcomer Support Services. Complete monthly expense submissions as required. Attend and actively participate in team meetings. Represent the YMCA and Newcomer Connections professionally with partners, stakeholders, and community networks. Support other administrative tasks or duties as assigned.

Skills and Qualifications

Bachelor's degree, Community College diploma, or equivalent training from an accredited institution. Minimum of 2 years of experience working in database administration, CRM support, or data reporting. Salesforce CRM experience Required. Knowledge of organizational database structures, schema design, and CRM system development. Familiarity with data analytics and reporting tools. Demonstrated ability to train, support, and troubleshoot for end users. Strong organizational and time management skills, with keen attention to detail. Excellent oral and written communication skills. High level of discretion and sensitivity to the needs of newcomers and diverse communities. Ability to build positive working relationships and collaborate across teams. Proficiency with Microsoft Office 365 and general IT troubleshooting. Ability to work flexible hours if needed to meet project deadlines. Fluency in English required; additional language skills considered an asset. Employment is contingent on a clear Criminal Record Check.

What We Offer

YMCA membership. Professional development and in-house training opportunities. Competitive compensation package including benefits and pension plan. Personal "Y Day". A supportive, inclusive, and community-focused work environment. Opportunities for career growth and cross-training within the YMCA.




We invite all qualified candidates to submit their cover letter and resume. We thank all applicants for their interest; only those selected for an interview will be contacted.