Job Description

Who we are: Amilia is more than just a tech company - we're a close-knit community made up of caring, entrepreneurial-minded individuals. Our multi-disciplinary team members will challenge and support you on every project. We care about our work, our colleagues, and our clients!

What we do: We provide an eCommerce platform for activities and recreation. Our platform enables organizations to engage and connect with their community by making it easy to find, register, and pay for activities online.

How we do what we do: We provide all our team members with the tools and flexibility they need to succeed every day. We also put an emphasis on collaboration and encourage everyone to bring new ideas to the table, even if it's outside of your department.

Why we do what we do: We're not just here to sell software - we want to revolutionize the way recreation organizations leverage technology. Every Amilian is incredibly invested in our mission to disrupt the status quo and help our clients achieve great things.

What can you expect:

In this role, you will own the administration of Salesforce throughout the organization and act as the subject matter expert and the primary support for SFDC. You will be responsible for optimizing our internal tech stack, with Salesforce at the core. Sales ops brings together revenue-driving teams to focus on operational efficiencies, continuous growth, and ensuring that all stakeholders are leveraging data & processes effectively. Working closely with the VP of Sales and the Executive leadership to develop and optimize processes, systems, and infrastructure that accelerate growth and pave the way to operational excellence. You will oversee the effectiveness of sales processes and operations such as developing, tracking, and communicating key metrics.

You'll be responsible for:

Salesforce administration and tools management (70%)

• Act as the Administrator for Salesforce
• Salesforce governance tasks including the maintenance of user roles, security, profiles, permissions, system metrics and data integrity.
• Lead the project of auditing and cleaning the objects and fields.
• Be responsible to document the Salesforce automations and processes.
• Manage the Salesforce accounts, contacts, leads, campaigns, opportunities, quotes, dashboards, and reports.
• Support different teams to drive Salesforce changes to objects, business rules, and flows that enhance the business.
• Implement best practices for Salesforce.
• Maintain and improve the integrity of the Salesforce database.
• Provide tech and administrative support to users.
• Manage and support Salesforce integrations such as Hubspot, SalesLoft, ZoomInfo, PandaDoc, Intercom, Power BI, etc.
• Participate in the evaluation of new software.

Sales Operations (30%)

• Work with Sales and Product Marketing in developing sales enablement materials including case studies, decks, testimonials, etc.
• Manage reports for sales: individual and team performance and dashboards.
• Provide data-driven recommendations on pipeline management, segmentation and targeting.
• Track and report sales activities such as calls, emails and demos.
• Assist in the preparation and review of quotes.
• Ensure that new and existing sales reps are properly and regularly trained and leveraging their tools efficiently.
• Lead the implementation and integration of new solutions.
• Identify opportunities to improve internal processes and coordinate cross-functionally to deliver those improvements.

What we want from you:

• 5+ years experience administering Salesforce, preferably in a SaaS environment.
• Salesforce Administrator certification
• 3+ years experience in Sales Operations in a software B2B company
• Excellent written, verbal, and presentation communication skills
• Advanced knowledge and proficiency in Excel
• Excellent data visualization skills and experience in telling stories with data.
• Proven track record of building and optimizing sales operations and processes.
• A curious mind, unafraid to challenge the status quo.
• Experience with sales enablement tools (Salesloft, Outreach).
• Experience with email marketing automation tools (such as Hubspot, Marketo, and Email Cloud).
• Experience with Business Intelligence (BI) tools (e.g. Tableau, Power BI).
• Knowledgeable in automation tools such as Zappier, and Workato.
• Knowledge of SQL, Microsoft Query and/or other data manipulation tools.

What you will get from us:

• A competitive and progressive salary;
• A group RRSP employer contribution up to 5%;

• A group insurance for you and your family as well as an Employee Assistance Program (EAP);
• A $500 wellness allowance per year;
• The possibility of working in the office or at home, anywhere in Quebec, and up to 3 months abroad per year;

• A strong work-life balance: flexible hours, minimum of 3 weeks' vacation, sick and personal days, and year-round mini-Fridays;
• A dedicated Learning and Development Specialist;
• Skill development opportunities through engaging workshops, trainings, access to Udemy and opportunities to attend conferences;
• Companywide and team bonding activities to connect with your peers throughout the year;
• Weekly Bootcamp and Yoga classes for Amilia;
• 25% discount on annual membership for STM and EXO;

• Up to 15 hours of group volunteering paid per year;
• In-office snacks, including fresh fruit baskets, coffee, beverages, and free drinks.

Amilia is committed to the principle of equal employment opportunity and encourages applications from women, members of visible minorities and ethnic groups, Indigenous Peoples, persons with disabilities, or any other status protected by the laws or regulations of the Province of Quebec. Amilia is committed to providing a work environment free of discrimination and harassment. Amilia's strength lies in the sum of the ideas and innovations shared by its diverse and inclusive teams.