Salesforce Administrator
Martello is seeking a motivated, skilled, and collaborative Salesforce Administrator to join our dynamic Global Sales Team in a fast-growing, rapidly changing SaaS environment. In this role, you will be responsible for optimizing business process, driving user adoption, reporting out departmental sales metrics, and supporting the sales team through the Salesforce Platform.
We are looking for someone with a good understanding of the Salesforce platform, who can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The Salesforce Administrator should be comfortable with change management and governance, as well as communicating, prioritizing and managing all aspects of a Salesforce project. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman?s terms, clearly explaining design options and their potential impact.
In this role you will:

• All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
• Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
• Sandbox environment management

• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities, liaising with stakeholders
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed

• Proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer
• User support tickets
• Monitor and improve user adoption
• New user and ongoing user training
• Technical documentation

• Working with integrated applications including DocuSign, Conga, Marketo, Mailchimp
• Generating reports on a weekly, monthly, quarterly basis such as MQL:SQL:SAL:Win ratios, pipeline, forecasting.

Requirements:

• A proactive attitude to platform enhancements
• Designing scalable, best practice solutions
• Excellent relationship-building skills
• Ability to liaise with stakeholders at all levels
• Translating requirements into technical solutions

• Experience in change management and governance
• Training end users and key stakeholders
• Technical documentation
• Available and responsive to questions
• Experience implementing Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports

• Strong Salesforce product knowledge and at least 2+ years? of Salesforce Administration hands-on experience with [Sales Cloud or your Salesforce product]
• Trailhead Badges/Super Badges
• Certified Salesforce Administrator
• Additional Salesforce certifications e.g. Advanced Administrator, Platform App Builder (considered an asset)
• Bachelor?s/Postgraduate degree, or professional qualification
• 2-3 days a week in the office

What we offer:

• A challenging position in a rapidly evolving industry.
• A competitive salary with excellent growth and development opportunities.
• Employer provided health insurance that starts the first day of employment.

• Martello stock option grants.
• 3 weeks paid vacation + 10 personal days + 2 paid days for volunteering.
• Professional development with free access to thousands of training courses offered through ?Martello Udemy for Business?.

About Martello Technologies Martello Technologies is headquartered in Ottawa, Canada with employees in the USA, France, Switzerland, United Kingdom, and the Netherlands. As part of our diverse, international team, you can expect to join a hard-working, fun-loving team. Our team comes from all corners of the globe, speaking many different languages and engaging in fun interactions and conversations ranging from pets and food to sunny beach weekends in the South of France and best wine pairings to go with your Sunday lunch. In short: our PEOPLE is the reason employees join, stay, and return to Martello Technologies.
Martello offers a positive, diverse, and supportive culture. We welcome individuals who are curious, inventive and want to work with people who are smart, humble, hardworking and, above all, collaborative. Martello Technologies is committed to supporting a culture of inclusion, diversity, and accessibility to employment for all. We are proud to operate as an equal opportunity employer.
Did we spark your interest? Get in touch, we?re keen to tell you more!