Job Description

Info-Tech Research Group is one of the world\xe2\x80\x99s fastest-growing IT research and advisory companies, proudly serving over 30,000 IT professionals. We are looking for a strong Salesforce Administrator to join our team. Why join us? We are a growth focused, entrepreneurially spirited company that has consistently achieved YoY growth in our 25 years of operation and are especially proud of our double-digit growth in the midst of a global pandemic. When you join Info-Tech you get access to unlimited opportunities for professional growth and development in your field of expertise or areas you are interested in. We promote learning to help you be a better professional and we will also pay for some of those certifications. You will work in a highly collaborative team that functions efficiently even in a remote work setting. You will have flexibility to work from home, at the office (located in London / Toronto Ontario and quite fun), or in a hybrid mode. We offer great competitive salaries, benefits plan, and RRSP matching plans.
The Salesforce Administrator will configure and maintain the Salesforce.com application for Info-Tech Research Group to ensure continued delivery of innovative, high quality solutions to meet business needs for those departments currently using Salesforce.com. Working on the Sales Operations team as a Salesforce.com Administrator, you will work closely with stakeholders to deliver complete solutions to internal clients. Our ideal candidate must be self-motivated with a proven track record in SalesForce technologies and comfortable in a dynamic, innovative atmosphere with a rapidly expanding customer base. Key Responsibilities:

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  • Maintain users, roles, profiles, security settings, access settings, sharing rules
  • Resolve trouble tickets on a high-volume Salesforce.com Administration team
  • Troubleshoot and maintain reports and dashboards to improve system usability.
  • Perform data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts
  • Document system processes for job aids and user training
  • Deliver user training in groups or 1-on-1