Job Description

Overview

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our company. The ideal candidate will possess strong communication skills, and have a passion for helping others.

Duties

Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Outbound call to customers, leads and prospects Provide accurate information regarding products and services to enhance customer satisfaction. Maintaining an accurate customer CRM Assist customers with order processing, returns, and troubleshooting issues. Maintain detailed records of customer interactions through data entry into our system. Analyze customer feedback to identify areas for improvement in service delivery. Collaborate with sales teams to promote products and services effectively. Uphold company policies and procedures while ensuring compliance with industry standards. Demonstrate excellent phone etiquette and maintain a courteous demeanor at all times.

Qualifications

Strong communication skills in English; proficiency in French or other languages is a plus. Previous experience in customer service or sales is highly desirable. Ability to analyze customer needs and provide tailored solutions. Proficient in data entry with attention to detail for accurate record keeping. Multilingual candidates are encouraged to apply; bilingual skills are advantageous. A positive attitude with the ability to work well under pressure in a fast-paced environment. Strong problem-solving skills and the ability to think critically when addressing customer concerns.
Join us as we strive to deliver outstanding service and build lasting relationships with our customers!

Job Type: Full-time

Pay: $18.50-$22.00 per hour

Application question(s):

Why are you interested in Sales/Customer Service ? Why should we hire you?
Experience:

Sales: 1 year (required)
Work Location: In person