Job Description

JOB DESCRIPTION Job Title Sales Technician Reports to: Store Manager Mobile Klinik is on a journey to become Canada\xe2\x80\x99s \xe2\x80\x9cone stop phone shop\xe2\x80\x9d providing customers across the country with a premier destination for all of their phone needs. We buy, sell, repair and connect and can help with all things wireless. A wholly owned, independently operating subsidiary of TELUS Corp, Mobile Klinik is an exciting growth company in the midst of significant national expansion with a mandate to build 170+ stores from coast to coast. POSITION LOCATED AT BRANDON SHOPPERS MALL Position Summary Mobile Klinik is seeking customer focused, tech savvy people who combine an aptitude and passion for learning to repair mobile devices using industry leading tools , parts and processes. with a desire to provide the complete solution to the customer by selling Certified Pre Owned devices, Network postpaid and prepaid plans, proprietary device protection products and accessories. This position suits an influential, service-oriented problem solver, passionate about all things smartphone and customer service. You thrive in a collaborative, team environment and are driven to meet and exceed sales and customer experience targets and metrics. Responsibilities \xc2\xb7 Test, diagnose, troubleshoot and repair smartphones and tablets using state of the art equipment in a while-you-wait, customer-facing environment \xc2\xb7 Provide repair and replacement estimates for the customer \xc2\xb7 Execute the Mobile Klinik Customer Connection Loop \xc2\xb7 Communicate with the customer to explain technical issues in an easy to understand, helpful manner \xc2\xb7 Provide the customer with the complete solution by offering our full range of wireless services including Cell phone post and prepaid plans \xc2\xb7 Greet customers and answer phone calls in a professional, courteous, friendly manner \xc2\xb7 Utilize the Point of Sale system to maintain an accurate record of customer information and real-time status of customer repairs \xc2\xb7 Organize, receive stock and mage inventory in accordance with Company requirements \xc2\xb7 Work with the team to maintain the cleanliness and professional appearance of the store Core Competencies \xc2\xb7 Demonstrated ability to influence sales results and customer conversion \xc2\xb7 Strong aptitude, desire and/or experience in repairing electronics \xc2\xb7 Technical certification or degree in electronics or consumer electronics desirable \xc2\xb7 Strong technical, problem solving and analytical skills \xc2\xb7 Knowledge of smartphone and tablet functionality both hardware and software \xc2\xb7 Self motivated and sales driven you have the ability to connect with and influence customers \xc2\xb7 Take personal pride and satisfaction in providing the customer with the complete solution for all their wireless needs \xc2\xb7 Transparent, Honest and Trustworthy \xc2\xb7 Work best in a collaborative, small team environment \xc2\xb7 Ability to work flexible retail hours Salary and Benefits \xc2\xb7 Competitive hourly wages \xc2\xb7 Generous and lucrative wireless plan sales compensation program \xc2\xb7 Optional benefits after 3 months of service \xc2\xb7 Professional training, growth, and development opportunities \xc2\xb7 Employee discount on goods and services \xc2\xb7 Become part of the Telus Ambassador Program and get 40% off your monthly Telus mobility bill \xc2\xb7 Telus/Koodo Friends & Family rates \xc2\xb7 GoodLife Fitness Canada wide discounted rates \xc2\xb7 \xc3\x89nergie Cardio discounted rates (Quebec) \xc2\xb7 Perkopolis-Canada wide discounts on everything from Travel to Electronics Mobile Klinik is an equal opportunity Employer, we are equally committed to providing accommodations for persons with disabilities. Reasonable accommodations are available at all stages of recruitment, selection and employment. If you require an accommodation, we will work with you to meet your needs. COVID-19 considerations:
The health and safety of our team, customers and communities is paramount to Mobile Klinik. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19. Job Types: Full-time, Permanent Salary: $17.00-$21.00 per hour Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

COVID-19 considerations:
The health and safety of our team, customers and communities is paramount to Mobile Klinik. Accordingly, we require anyone joining our team to be fully vaccinated for COVID-19. Work Location: In person