Job Description

Are you looking to grow your career with a dynamic sales team? Do you have a passion for problem-solving and creative thinking? Liteline needs someone like you!

With over 45 years of dedicated customer service, we're expanding our Customer Service Team and looking for enthusiastic, thoughtful problem-solvers to help propel us into the future. If you enjoy a fast-paced, never-a-dull-moment environment, this role could be for you.

About Us

Founded in 1979, Liteline Corporation is Canada's largest privately held lighting manufacturer, operating a 160,000 sq. ft. office, manufacturing, and distribution facility in Richmond Hill, Ontario. We specialize in LED lighting solutions for the North American residential and commercial markets. With over 140 employees, Liteline is poised for strategic growth for years to come.

About You

Our ideal candidate believes that the quality of service is everything. We pride ourselves on delivering the best possible customer experience at every point of contact. As a member of our Customer Service Team, you'll share our passion for helping customers grow their business.

To succeed in this role, you should be an excellent communicator who builds trust and strengthen our reputation for providing exceptional support before, during, and after every sale.

Reporting directly to the Sales Support Specialist Manager and supported by a dedicated team of customer care professionals, the Sales Support Specialist will be responsible for:

Providing prompt, accurate, and courteous responses to customers Performing order entry and reverse entry processes Responding to customer requests in a timely and professional manner via phone, email, or chat Answering questions about shipping, pricing, and product details Identifying customer needs and recommending the best lighting solutions for their projects Collaborating with Sales, Warehouse, and Production teams to meet project deliverables Following up with customers to ensure satisfaction at the end of each transaction

Requirements

Minimum 3 years of customer care experience or a related industry Post-secondary education preferred Proficiency in Microsoft Word/Excel and familiarity with ERP or inventory management systems Strong multitasking skills, sound judgment and a commitment to exceeding customer expectations Ability to remain calm and focused under pressure Resilient, adaptable, and able to thrive in a fast-paced, ever-changing environment Excellent written and verbal communication skills across phone, email, and online channels Naturally curious, eager to learn, and interested in lighting technology and applications Strong relationship-building, influence, and problem-solving skills Positive team attitude, strong work ethic, and ability to prioritize effectively

Why Work with Us

Competitive pay based on qualifications and experience In-house training and ongoing professional development An opportunity to be part of a growing, innovative organization that values learning, collaboration, and people

IMPORTANT

We thank all candidates for applying, however only candidates selected for further consideration will be contacted.

We are an equal opportunity employer that values the unique skills and experiences of each of our candidates; recognizing that each prospective team member of Liteline may help turn our efforts into building a diverse and inclusive place to work, a reality.

We are committed to accommodating people with disabilities as part of our hiring process. Should you require accommodation(s) to participate at any point in the recruitment and selection process, please contact our Human Resources department referencing the position title in the subject line and a member of our Human Resources team will be in touch with you as soon as possible.

Job Type: Full-time

Pay: From $50,000.00 per year

Application question(s):

Do you have any lighting knowledge or background?
Education:

Secondary School (preferred)
Experience:

Customer service: 3 years (required) Microsoft Office: 3 years (required) Microsoft Dynamics Navision: 3 years (preferred) Sales support: 3 years (required)
Work Location: Hybrid remote in Richmond Hill, ON L4B 1E7