Job Description

Job Summary:

Sales Support Specialist has a focus on selling the Anytime Fitness brand to prospective club patrons by responding to leads, following up and booking appointments. This is a remote part-time role (only weekends - 13 hours).

The ideal applicant will have a high level of customer service experience. A perfect fit if you are energetic and extroverted, with a dedication to customer satisfaction and a desire to enthusiastically represent the Anytime Fitness brand! Experience within the fitness industry is not a requirement.

This job is ideal for you if:

You are looking for part-time hours (This role is 13 hours a week, Friday evenings and Sundays) You are super organized in your daily life - you know where the things exactly are in your closet, kitchen, or house when someone asks you to find it You have great interpersonal and communications skills - verbal and written You are energetic and self motivated and know how to build connections with prospects You are customer oriented, and can work independently with minimal supervision You are looking for a meaningful part-time work opportunity, where you can add value to client's life by helping them to get their foot in the door to start their fitness journey
If this sounds like you, this opportunity is for you!

This is a fully remote role.

FOR INITIAL TRAINING, the selected candidate may have to VISIT the club or the office

. TRAINING WILL BE A MIX OF IN-PERSON AND REMOTE (hybrid training, followed by fully remote role).

Scope of this role:

All three East locations- Kitchener, Waterloo and Cambridge & two West locations Ingersoll and Tillsongburg (remote)

Responsibilities/Duties:

Promptly respond to all new and follow-up leads (calls, chats, and emails) within 5-10 minutes to ensure timely and professional communication Qualify potential members, schedule club tours, and seamlessly hand off prospects to Club Managers for completion of the sales process Maintain accurate and up-to-date records within the CRM system, including detailed notes on all lead and member interactions Support rebooking efforts for no-shows and manage weekend inquiries to maintain strong lead engagement Handle incoming cancellation calls by collecting member information and ensuring the Club Manager follows up promptly on the next business day Provide lead response support to Club Managers as needed to ensure no lead gets missed 2 to 4 meetings a month with the Regional manager for updates and coaching.

These meetings may happen over weekdays as per the time suitable for both parties.

Any work/meetings done on weekdays is paid at the same hourly rate

Salary

: $18.84 per hour with opportunity to earn

bonuses

Qualifications/Requirements:

Must be 18 years of age or older Weekend availability required - Timings:

Friday:

5 PM - 9 PM,

Sunday:

9 AM - 6 PM Prior customer service and/or sales experience required Passion for helping others Passion for fitness

Education and Experience:

High school diploma or equivalent required Proficiency with Google Suite Some experience using CRM is preferred Experience in fitness is an asset, but not required

Only shortlisted candidates will be contacted.

Equality Statement

Anytime Fitness values diversity as an imperative element to the workplace that is integral to creating an inclusive and positive organizational culture. As such, we recognize and respect the diverse identities of all staff and clients, and seek applicants who embrace these same values of equity, diversity, inclusion, and belonging. Anytime Fitness encourages candidates from every walk of life to apply for any available positions, while consistently providing a non-discriminatory recruitment experience and inclusive work environment.

Anytime Fitness is committed to providing accessibility for all persons with disabilities. Should you have any accommodation request including, but not limited to application, interview, or workplace, please contact Human Resources at?(226) 240-2684 and we would be happy to assist.

Job Types: Full-time, Permanent

Pay: $18.84 per hour

Expected hours: 13 per week

Application question(s):

Are you interested in a weekend part-time position - with Friday evenings and full Sundays?
Experience:

customer service: 1 year (preferred) sales: 1 year (preferred)
Work Location: Remote