Job Description

Job Title: Cigar Sales Specialist / Especialista en Ventas de Tabacos (Hispanic)

Role Description:
As a Cigar Sales Specialist, you will be an essential part of our team, providing exceptional service and expertise to our customers while representing our passion for cigars. Your responsibilities will include:

Customer Engagement: Engage with customers in a friendly and knowledgeable manner, assisting them in selecting the perfect cigars to suit their tastes and preferences. Provide recommendations, answer questions, and offer guidance on cigar pairings and accessories. Product Knowledge: Stay informed about our cigar inventory, including origins, flavours, strengths, and aging processes. Continuously educate yourself about new arrivals and industry trends to enhance your ability to assist customers effectively. Sales and Upselling: Drive sales by actively promoting featured products, limited editions, and special promotions. Utilize your expertise to upsell and cross-sell complementary items such as humidors, cutters, and lighters. Social Media Management: Take ownership of our company's social media platforms, including but not limited to Facebook, Instagram, and TikTok. Develop engaging content, such as cigar reviews, pairing recommendations, behind-the-scenes glimpses, and event promotions. Regularly interact with followers, respond to inquiries, and foster a sense of community among cigar enthusiasts. Content Creation: Produce high-quality visual and written content for social media posts, blog articles, and email newsletters. Showcase our products, events, and expertise in a compelling and authentic manner that resonates with our target audience. Event Support: Assist in planning and executing cigar events, tastings, and workshops both in-store and off-site. Help coordinate logistics, promote attendance through social media channels, and provide exemplary customer service during the events. Inventory Management: Monitor cigar inventory levels, conduct regular stock checks, and communicate with management regarding replenishment needs. Ensure that products are properly displayed, labelled, and priced according to company standards. Compliance and Safety: Adhere to all relevant regulations governing the sale and promotion of tobacco products, including age verification procedures and health warnings. Maintain a clean and organized work environment, prioritizing the safety and well-being of customers and colleagues.
Qualifications:

Genuine interest and passion for the world of cigars, with a desire to learn and grow within the industry. Excellent interpersonal skills and a friendly demeanour, with the ability to build rapport and establish trust with customers. Strong salesmanship and a proven track record of achieving sales targets or goals. Proficiency in social media platforms and content creation, with a keen eye for aesthetics and storytelling. Detail-oriented and organized, with the ability to multitask and prioritize tasks effectively. Basic knowledge of cigar production, storage, and maintenance preferred. Fluency in Mandarin Chinese or Spanish is a plus. Must be of legal smoking age and able to work flexible hours, including evenings and weekends.
Join our team and embark on a fulfilling journey in the world of cigars, where your expertise and passion will make a difference in the lives of our customers!

Job Type: Part-time

Pay: From $17.20 per hour

Expected hours: No less than 15 per week

Benefits:

Casual dress Company events Store discount
Experience:

Retail sales: 1 year (required) Sales: 1 year (required)
Work Location: In person