Job Description

About Custom Cubes

Custom Cubes is a modern fabrication and sales company specializing in converting shipping containers into custom structures, from simple storage to fully finished work and living spaces. We focus on providing high-quality design and fabrication processes at a cost-effective price. Our core belief is "Enjoy the quality," reflecting our commitment to longevity and superior craftsmanship in every project. We are a growing, team-oriented company committed to exceeding customer expectations.

Position Overview: Sales Specialist

The Sales Specialist reports to the Sales Manager and is a critical point of contact for Custom Cubes. This role manages incoming leads across all communication channels (web inquiries, phone, email, etc.). We seek a motivated professional who is passionate about delivering strong customer service, actively listening to client needs, and converting leads into satisfied customers using our established sales strategies.

Responsibilities

Sell empty shipping containers, modified shipping containers, container rentals, and related equipment. Prepare detailed estimates and pricing for all incoming leads; confirm project specifics with the Structures & Estimation Manager as needed. Utilize internal systems and software for managing the customer and project pipelines up until the handoff to the operations team. Assist walk-in customers and facilitate customer inventory viewings at the yard. Build and maintain strong, long-lasting customer relationships through consistent, customer-centric interactions. Communicate clearly and professionally with customers regarding project scope, estimates, pricing, and any concerns. Maintain a positive and professional demeanor toward customers at all times. Accurately document all customer interactions, transactions, comments, and concerns. Present sales information, updates, and pipeline insights to Management upon request. Ensure customer satisfaction and consistently provide professional customer support. Continuously develop product and project knowledge to effectively serve customers. Perform other related duties as assigned.

Qualifications

Minimum of 2 years of experience in a sales role. Proven ability to meet sales targets and contribute positively to revenue growth. Experience in a customer service or support role, or a demonstrated commitment to excellent customer service. Ability to remain calm and professional under pressure. Strong oral and written communication skills, including active listening skills. Positive, team-oriented attitude is essential. Growth mindset with a willingness to learn and participate in continuous training. Technologically proficient, with a strong aptitude for learning new software and navigating ERP systems. Highly organized and meticulous in detail management. Experience using Customer Relationship Management (CRM) software is considered a valuable asset.
Job Type: Full-time

Pay: $70,000.00-$80,000.00 per year

Experience:

sales: 2 years (required)
Language:

English (required)
Location:

Delta, BC V3M 5P3 (preferred)
Work Location: In person