Job Description

OverviewAbout UsTeleperformance is a worldwide leader in client experience management and contact center business process outsourcing. With more than 410,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Workxc2xae; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.Our Work CultureAt Teleperformance, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

• Autonomous - We encourage and trust your decision making skills.
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matters
• Inclusive - Everyone is Included and everyone wins
• We work hard and party even harder

About the jobAs a Sales Representative, your sales expertise combined with your communication skills and analytical abilities will be used to help new and existing businesses grow. An opportunity to work with one of the worlds best clients in the website and domain hosting business. Using your influencing and relationship-building skills, you will advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services. You anticipate how decisions are made, persistently explore and uncover the business needs of your clients.Salary: $20 CAD dollar per hour plus bonus /commission.Benefits & Perks

• Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
• Robust career path with a full development plan and the opportunity to grow in the organization.
• Paid 4 weeks training, 2 weeks leave.
• Continuous learning through progressive training that is specific to your tenure and skills.
• Competitive salary with incentive programs
• Positive and supportive environment
• Weekly Friday socials, trivia nights, games, and movie outings.
• Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Location

• Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.
• Hybrid setup, 4 weeks of product training will be on-site.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.Qualifications

• Associates degree or certification from an accredited program for technical and/or GED/ High school education required.
• 1 year+ experience in customer service or prior work experience dealing with the public as a sales agent (preferred)
• 1 year+ of experience troubleshooting basic hardware, software, or connectivity issues (preferred) and related tech support experience
• Strong verbal and written communication skills to pitch on the phone and compose compelling
• Strong desire to meet or exceed productivity, readiness, sustainability, and task points, compliance and customer satisfaction targets
• Proven track record of target overachievement, strong sales attitude and desire to meet and overachieve multiple KPIs and Sales Quotas.

Responsibilities

• Pitch and impact assigned customers in accordance with training provided, standards and policies with a focus on deep level insights, customer success, upsell strategy, and strong relationship management
• Serve as a trusted consultant with customers to get the most out of a wide range of domain registration, web hosting products on the use of a delicate range of products and services working for one of the worlds best clients in this industry.
• Reach assigned sales target.
• Consistently deliver outstanding customer experience while prioritizing and delivering assigned sales quota
• Provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features.
• Master knowledge on one or several core products.
• Handle a moderate volume of potential clients on a daily basis through calls, aligning support with opportunities
• Manage daily activities independently and proactively based on customer needs and incentives.

Teleperformance