Job Description

With over 30 years of experience, we're super proud to call ourselves the world's largest purpose-led adventure travel brand and as we continue to grow and expand, we are now seeking sales representatives to do just that by helping us deliver sustainable, experience-rich travel to our customers to get them on their next adventure!

At Intrepid, our Sales Representatives are known as Adventure Consultants since \'adventure\' is at the heart of our what we do, and we approach each sale as an opportunity to consult with our customers to send them on an adventure of a lifetime!

Our Adventure Consultants provide high-level customer service by phone, email, social moderation, and live chat handling the customer journey from the initial inquiry to pre/post-trip communications, working with travelers and agent partners to book unforgettable trips of a lifetime.

Our team is growing and we are lucky enough to have multiple positions available, both for candidates on the West Coast and the East Coast! This is a full-time permanent position that operates on a hybrid basis out of our office in Toronto, Canada or on a remote basis for candidates throughout the rest of Canada.

You\'ll be responsible for:

• Maximizing & growing sales by responding to leads through phone, email, social & live chat
• Providing exceptional post-booking customer service through multiple channels
• Developing an In-depth knowledge of Intrepid products
• Ensuring accuracy for our customers, with a fine-tuned attention to detail, to ensure their files are booked correctly

A passion for travel is a must-have! With it you\'ll bring:

• Similar experience in a travel industry role, sales, or customer service
• Personal travel experience to Intrepid destinations
• Exceptional communication, customer service & sales skills
• The ability to inspire and influence others

You\'ll be customer-obsessed while still having solid attention to detail and organization skills. You will have the ability to contribute and work in a supportive team environment respecting your peers and being supportive of them. Most importantly you\'ll align to Intrepid's core values of integrity, innovation, fun, passion, growth and responsibility.

A bit about our people:

Our people reflects the diversity of our customers and the communities we visit. Our team is made up of 58 nationalities across 46 countries, and Intrepid recognises that diversity makes us a stronger business. With a commitment to breaking down barriers, we support a culture where people can be themselves. We encourage applications from people of all backgrounds, including First Nation People, LGBTQI+ people, people living with a disability, people from previously disadvantaged backgrounds, and people from different ethnicities, races, and religions.

Work perks:

• Work-life balance is important to us. Thats why we offer flexible work options, including work from home, with the option to work from anywhere for up to 4 weeks a year!
• You can experience Intrepid yourself with a FREE trip every year, plus an extra week of leave to enjoy it. And score further travel discounts for you, family and close friends.
• We support e-learning and professional development, with diverse global career opportunities.
• We provide an employee Assistance Program, a 24/7 service that offers counselling for you and your family
• We want to support the difference you can make to causes that are important to you., Thats why we offer 20 hours of volunteer leave every year.

If youre here to inspire, create, share and lead in what you do, we want to hear from you. We encourage you to submit your application as soon as possible - we may close advertising early if the right person is identified.

Intrepid Travel