Job Description

Outside Sales - Service
Why Join Us
At New West Truck Centres, you are joining one of Western Canada's most trusted names in the heavy truck industry. Since 2008, we have grown from two locations into a full network of dealerships, body shops, and collision centres serving Alberta and British Columbia. We represent leading brands including Freightliner, Western Star, and Detroit Diesel, and our reputation is built on professionalism, integrity, and a commitment to keeping customers on the road. We have been recognized as a Top Company for Women to Work for in Transportation and one of Canada's Best Employers for Recent Graduates. These awards highlight the kind of culture you will be part of: inclusive, supportive, and forward-looking. Joining our team means working with people who care about your success, who value your input, and who want you to grow with the company. For sales professionals who are motivated by relationships and results, this is an opportunity to be part of a team where your work truly makes a difference.
Treated Well
You will be supported by managers who are respected industry leaders and by colleagues who value collaboration. At NWTC, we foster a culture of accountability, respect, and teamwork. Your voice will be heard, your contributions will be recognized, and you will have the autonomy to build meaningful relationships with customers.
Trained Well
Training and development are not afterthoughts here, they are built into our culture. You will receive thorough product and industry training, ongoing coaching, and access to the latest tools and systems to help you succeed. Whether you are expanding your technical knowledge or developing advanced sales strategies, you will have the resources to continuously grow.
Paid Well
We offer a competitive base salary with uncapped commission potential so your earning power reflects your performance. In addition, you will receive a full health and dental benefits package, a health spending account, RRSP matching, and the technology and resources you need to excel in the field.
The Role
The Outside Sales - Service role is focused on building strong, lasting relationships with customers while driving growth for NWTC's service operations. You will spend much of your time in the field, meeting with fleet operators, contractors, and commercial customers. By understanding their needs and demonstrating how NWTC can deliver value, you will play a central role in keeping our customers' businesses moving forward. This is a consultative sales role where success depends on your ability to combine product knowledge with relationship-building skills. You will be responsible for growing market share, identifying new business opportunities, and serving as the face of NWTC's service expertise in the community.
Key Responsibilities

• Develop and maintain strong relationships with fleet operators, contractors, and commercial customers to promote NWTC service offerings.
• Identify and pursue new business opportunities within the territory.
• Manage a sales pipeline to consistently achieve and exceed growth targets.
• Educate customers on service programs, promotions, and specialized offerings.
• Collaborate with service managers and internal teams to deliver on customer expectations.
• Represent NWTC at trade shows, networking events, and industry functions.
• Maintain accurate records of customer interactions, sales activities, and forecasts within the CRM system.
• Provide regular reporting to leadership on customer trends and sales results.

Experience and Skills

• Minimum 3-5 years of outside sales experience, preferably within the heavy truck, automotive service, or related industry.
• Proven track record of achieving or exceeding sales goals.
• Strong communication, presentation, and negotiation abilities.
• Ability to build long-term relationships with a wide range of customer types.
• Self-motivated and results-driven, comfortable working independently in the field.
• Experience using CRM tools to manage customer data and track activity.
• Valid driver's license and willingness to travel within the assigned territory.

Who You Are: You Embody P.R.I.D.E.
At New West Truck Centres, we live out our core values every day. You are a fit if you bring:

• Professionalism - You lead with reliability, respect, and a commitment to high standards.
• Responsiveness - You follow through quickly and effectively, keeping customers and teams aligned.
• Integrity - You do the right thing, even when no one is watching.
• Dedication - You bring persistence and pride to your work and your relationships.
• Energy - You show up ready to engage, compete, and perform at your best.

Other Details
We welcome all qualified candidates to apply. The diversity of our workforce reflects the communities and customers we serve. Professional references will be required.
We are New West Truck Centres, a trusted name in heavy-duty trucks since 2008. From two locations, we've grown into a network of dealerships and body shops serving Alberta and interior British Columbia. We represent a wide range of heavy-duty trucks and parts brands, including Freightliner, Western Star, Thomas Built, Mitsubishi Fuso, Sport Chassis, Detroit Diesel, Cummins, Autocar, and more.
Born from the vision of an integral leader who has worked in every aspect of the business, this comprehensive background fuels our passion for exceptional customer service, ensuring the best experience at all our locations in Calgary, Balzac, Lethbridge, Red Deer, Medicine Hat, Cranbrook, and Taber.
Our "person-centered" corporate culture values each team member as essential to our success. This approach has earned us rewards such as Best Employer for Recent Graduates and Top Company for Women to Work for in Transportation. We actively support various charities and participate in numerous community and industry initiatives.

Skills Required